Client Service Excellence Representative (FINRA Licensed)

Have your FINRA Series 7 and 63 and a passion for serving others? Join our team of “crew” as a Client Service Excellence Center associate! About this Job At Vanguard, we have a client‑first mentality that drives us every day. Our Client Service Excellence Center associates fulfill our mission by helping clients through life’s biggest moments – from buying their first home to preparing for retirement. In this role, you will connect with clients via inbound phone calls to assist with their account‑related needs. Benefits Our benefits package was designed with you in mind, including financial and career stability, longevity, and balance. Total potential compensation for your first full year in this role ranges from $70,500 to $81,500 ($62,000 to $72,000 base salary based on skills and experience, plus quarterly performance‑based bonuses, merit increases, and company bonuses). In addition, you’ll receive a $20,000 licensing bonus for bringing your active SIE, Series 7, and Series 63 licenses. Milestone rewards include: $10,000 at your 3‑year anniversary $20,000 at your 5‑year anniversary $20,000 every 5 years thereafter Work Model This role will be fully remote, and it is a condition of the role that you perform all duties from within the state of Kentucky. Licensing Requirement To be considered for this role, you must hold active FINRA Series 7 and Series 63 licenses. If you do not currently have these licenses or only hold partial licensing, we invite you to explore our other Client Service Excellence Center opportunity – a fully remote role based in Kentucky. Responsibilities Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues. Lead with empathy and an owner’s mindset to solve problems, help uncover client needs, and provide timely and accurate solutions. Collaborate with internal departments through various strategic initiatives to continuously improve the client and crew experience. What it takes (Qualifications) 3+ years of customer‑facing and/or inbound phone experience, demonstrated by strong interpersonal and client relationship management (CRM) skills. A strong sense of ownership for client outcomes – taking initiative and accountability, anticipating needs, and ensuring every interaction instills trust. A learner’s attitude and an appetite to continuously build your knowledge. High school, associate degree, or bachelor's degree. Series 7 and 63 regulatory license and/or registration (e.g., FINRA, state, SFC). These will be determined by Compliance based on role‑specific duties. A desire for stability and pride in building a long‑term career in client service. Special Factors Please note new hires may need to be fully jurisdiction‑registered in all U.S. states and territories. Vanguard is not offering visa sponsorship for this position. #J-18808-Ljbffr