Front Desk Agent Overnight Shift

Job Description

Job Description

Job Summary

We are looking for a dependable, motivated, and guest-focused Overnight Front Desk Agent to join our hotel team. This position plays a key role in creating a positive guest experience while ensuring the hotel operates smoothly, safely, and professionally throughout the overnight hours.

The ideal candidate is reliable, detail-oriented, professional under pressure, and able to work independently with minimal supervision. We are seeking someone with strong customer service skills, a positive attitude, and the ability to handle guest concerns calmly and efficiently.

Responsibilities include guest check-ins and check-outs, processing reservations and payments, completing nightly reports and audits, assisting guests with requests, monitoring hotel activity during overnight hours, and maintaining communication with housekeeping and management teams.

If you are someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in providing excellent hospitality, we would love to hear from you.

Responsibilities

• Welcome guests with a friendly, professional, and positive attitude
• Check guests in and out quickly and accurately
• Handle reservations, cancellations, room changes, and payment processing
• Answer incoming phone calls and assist guests with questions or concerns
• Respond promptly and professionally to guest requests and complaints
• Maintain knowledge of hotel policies, procedures, room types, and amenities
• Perform nightly audit procedures and complete required reports accurately
• Monitor hotel activity and ensure a safe, secure, and quiet environment overnight
• Communicate effectively with housekeeping and management regarding room status, maintenance issues, and guest needs
• Maintain cleanliness and organization of the front desk, lobby, and work areas
• Assist with administrative duties, paperwork, and shift reports
• Ensure all cash handling and payment transactions are completed accurately
• Deliver outstanding customer service and create a welcoming experience for every guest
• Follow all company safety, security, and service standards

Qualifications

• Previous hotel, hospitality, customer service, or front desk experience preferred
• Strong communication and interpersonal skills
• Friendly, professional, and team-oriented attitude
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working independently during overnight hours
• Strong problem-solving and conflict-resolution skills
• Reliable transportation and excellent attendance required
• Basic computer knowledge and ability to learn hotel management systems
• Ability to remain calm and professional in difficult situations
• Strong attention to detail and accuracy
• Must be dependable, trustworthy, and self-motivated
• Flexible schedule availability, including weekends and holidays
• High school diploma or equivalent preferred
• Ability to lift up to 30 pounds
• Bilingual candidates are encouraged to apply

What Were Looking For

We are looking for serious applicants who are dependable, professional, and ready to work. The ideal candidate understands the importance of guest service, works well under pressure, arrives on time, and takes pride in maintaining a professional environment.

This is a great opportunity for someone looking to grow within the hospitality industry while working in a supportive and team-oriented environment.