Financial Counselor

Patient Financial Counselor

CenterPointe Hospital of Columbia is hiring a Patient Financial Counselor at our Columbia, Missouri location. Join our team as a Patient Financial Counselor. This is a highly patient-facing role responsible for helping patients and families understand their insurance benefits, financial responsibilities, and available payment options while ensuring accurate account documentation and collections.

Responsibilities

• Meet directly with patients and guarantors to discuss insurance coverage and out-of-pocket costs
• Verify insurance benefits and patient demographics
• Collect patient payments and establish payment arrangements
• Process charity care and financial assistance applications
• Maintain collection, charity, and adjustment logs
• Support timely reimbursement and account resolution

Qualifications

• High School Diploma or GED
• 3+ years of healthcare billing, collections, insurance verification, patient access, or financial counseling experience
• Strong knowledge of Commercial Insurance, Medicare, and Medicaid
• Excellent communication, customer service, and interpersonal skills
• Comfortable discussing financial obligations with patients in a compassionate and professional manner

Benefits

• Competitive Pay
• Medical, Dental & Vision Insurance
• PTO & Paid Holidays
• 401(k) with Company Match
• Growth Opportunities

If you enjoy working directly with patients and helping them navigate the financial side of healthcare, we'd love to hear from you! Apply today.