Client Service Quality Supervisor (Manheim)

Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Supervisor, Client Service Quality

Management Level

Supervisor

Flexible Work Option


No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Compensation includes a base salary in the range of $73,400.00 - $110,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Are you ready to lead, inspire, and make a real impact? We're looking for a dynamic Supervisor of Client Services to train, develop, and coach a stellar team, ensuring top-notch execution and delivery that exceeds client expectations. If you're passionate about building strong relationships and driving success, this role is for you!

What You'll Do:

• Manage Relationships: Handle both internal and external account relationships with finesse.
• Communicate Effectively: Ensure all client requirements and performance metrics are clear, met, and aligned across the team.
• Empower Your Team: Coach, develop, and create a cohesive team environment.
• Champion Our Model: Lead our LDM operating model and ensure team engagement and objectives are achieved.
• Set Success Criteria: Establish and deliver criteria for achieving business goals and objectives.
• Track Performance: Document and analyze key performance indicators, goals, and profitability.
• Develop Staff: Assist in recruiting, training, and developing staff, providing educational opportunities, and conducting performance appraisals.
• Ensure Compliance: Maintain adherence to all company policies and procedures.
• Resolve Issues: Work directly with in-person and remote team members to meet expectations and resolve service issues.
• And More: Perform other duties as assigned.

Why You'll Love It Here:

• Impactful Work: Make a difference by leading a team that drives client satisfaction and business success.
• Growth Opportunities: Develop your skills and career with ongoing training and educational opportunities.
• Supportive Environment: Join a team that values collaboration, communication, and continuous improvement.
• Flexibility: Work with both in-person and remote team members, ensuring a dynamic and adaptable work environment.

Required Qualifications, Experience, and Skills:

Minimum

• High School Diploma/GED and 5 years' experience in a related field of auction operations, vehicle inspections or vehicle cosmetic repairs; or BA/BS and 3 years' experience; or MS and 1 year experience; or Ph D and up to 1 year experience.
• Proven change leader
• Servant leader with proven ability to develop high performing teams
• Demonstrated ability to operate effectively in highly matrixed environments.
• Demonstrated track record of assessing, developing, and empowering talent
• Demonstrated track record of business analytics insights and cost management.
• Strong negotiation skills and the ability to influence others

Are you ready to take the next step in your career? Apply now and become a key player in our success story!

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.