Manager of Quality

Job Description

The Manager of Quality is responsible for leading quality management initiatives and supporting compliance across the facility. This role ensures alignment with regulatory standards, promotes continuous improvement, and enhances patient care and operational efficiency. The Manager, Quality may focus on specialized areas such as clinical quality, coding quality, or process improvement, adapting quality strategies to meet the needs of different departments.

Why You'll Love Working Here

• Competitive Compensation Salary and benefits package designed to reward your expertise, leadership, and contributions.
• Comprehensive Health Coverage Medical, dental, vision, and life insurance options to support you and your family.
• Future Security 401(k) retirement plan with employer matching to help you build long-term financial stability.
• Generous Paid Time Off Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
• Career Growth Opportunities Professional development, leadership training, and advancement opportunities across our organization.
• Recognition & Reward Programs We celebrate employee achievements and contributions to our success.
• Exclusive Employee Discounts & Perks Access to special savings and benefits designed for our team members.

Essential Functions

• Develops, implements, and monitors quality management programs, ensuring alignment with department-specific goals and organizational standards.
• Collaborates with department leaders to identify and address quality improvement opportunities, developing initiatives to enhance performance and patient care.
• Conducts data analysis and quality assessments to identify trends, measure outcomes, and recommend improvements to support departmental objectives.
• Ensures compliance with regulatory and accreditation standards, conducting regular audits and coordinating readiness activities as needed.
• Provides training and education to staff on quality standards, policies, and best practices, fostering a culture of continuous improvement.
• Prepares and presents quality performance reports to department leaders and stakeholders, highlighting key metrics, progress, and opportunities for improvement.
• Manages and oversees quality documentation, ensuring accurate and comprehensive record-keeping for compliance and quality initiatives.
• Supports interdisciplinary quality improvement initiatives, working with cross-functional teams to drive efficient and effective care delivery.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
  • Serves as the face of the hospital for quality initiatives, representing the organization in regulatory, accreditation, and performance improvement activities.
  • Acts as the primary representative of the hospital for all quality-related functions, including interactions with regulatory agencies and accreditation bodies.
  • Represents the hospital as the leader of quality, serving as the primary point of contact for compliance, accreditation, and performance improvement efforts.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required
• CPHQ - Certified Professional in Healthcare Quality preferred

Why Work at East Georgia Regional Medical Center At East Georgia Regional Medical Center, we prioritize patient care, innovation, and community impact. Join a team where your expertise is valued, your growth is supported, and every day brings the opportunity to make a meaningful difference in the health and lives of our neighbors.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.