Patient Coordinator

Job Description

Job Description

California Skin Institute (CSI) now partnered with Schweiger Dermatology Group is the largest and fastest growing private dermatology practice in California offering an unwavering commitment to excellence in medical, surgical, and cosmetic dermatology and plastic surgery. We have one of the most state-of-the-art and comprehensive skin-based service lines including laser, light, radio-frequency, reconstructive and cosmetic surgery techniques, Medicare-approved surgery centers and a full-service dermatopathology laboratory. Come join our team as we innovate both in the clinical setting and in practice operations!

As our mission is safe patient care, we require all our employees to be vaccinated as such vaccinations are available, and subject to the narrow exceptions provided by applicable law.

Job Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, and fellow colleagues. Lead by example, maintains office presence and highest level of professionalism.
• Dress & present appropriately from head to toe at all times; business casual attire required. Professional body language and communication with colleagues & patients must be always adhered to. This includes keeping cell phone usage to a minimum while at the front desk.
• Responsible for accurately completing beginning and end of day checklists daily.
• Assist in ensuring that all scheduling, cancellations, and confirmations are being done appropriately.
• Execute working knowledge of HIPAA privacy laws by protecting patient information during phone calls, discussing information quietly with patients at front desk or defer to a GM to discuss matters with patient in an exam room, and shredding sensitive materials. Maintain confidentiality of all patient and employee information.
• Assist in ensuring the creation of new medical records for each patient. Obtain all necessary copies of insurance cards, referrals, and demographic information.
• Responsible for completing Daily Activity Report and proper financial duties such as entering charges and payments throughout the day.
• Responsible for accurate cash handling with Petty Cash & collected payments. Scan all cash & credit card receipts into respective folder. Verify proper cash is collected and accounted for during your shift and at close each day; sign off on Cash logs and deposit cash in office safe/lock boxes before closing.
• Responsible for answer incoming phone calls within three rings, confirming ZocDoc appointments as well as making outgoing calls for patient retention purposes.
• Maintain a neat and orderly work area throughout the front desk, keeping sensitive patient information out of view and shred once uploaded to EMR or server.
• Maintain a clean and neat waiting area; slideshow and music is always appropriately playing, trash left behind is removed immediately, as well as maintaining neat product display areas at all times.
• Constantly check your email inbox, respective scan inbox, handling time sensitive emails immediately or communicated need for support to GM/teammates.
• Assist as needed office supply inventory count. Notify GM when inventory needs to be adjusted for any reason.
• Have thorough knowledge of ALL procedures performed at offices.
• Notify the General Manager of all personnel and patient complaints or issues.
• Other duties as assigned by supervisor on an as needed basis.

Qualifications

• Experience using EMR software and patient scheduling systems preferred.
• Bilingual - Spanish* (Required)
  
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relations and customer services skills.
• Must be professional, reliable, and dedicated employee.
• Prefer prior experience working in a dermatology / medical environment.
• Open availability to work during office and/or scheduled hours.
• Working knowledge of HIPAA & OSHA compliance

Tr a v e l

From time to time, operational business needs (e.g. training sessions, emergency coverage issues, etc.) may require employee travel to alternate locations within a reasonable distance based upon GM or RM discretion.

Wo r k Environment

• This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an employee .
• This job operates in a professional work environment
• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.
• While performing the duties of this job, employee is regularly required to talk; hear; stand; walk; use hands to finger; handle or feel; and reach with hands and

Benefits and Perks

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive pay in addition to a benefits package including:

• Medical Health Insurance
• Vision & dental plan
• Flexible Spending Account
• Life Insurance
• 401 (K)
• Generous paid time off
• Growth and development opportunities
• Recognition Program
• And much more!

It is the policy of California Skin Institute to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, family status (including pregnancy), marital status, military status, sensory, physical, or mental disability, genetic information, or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.