Chief of Staff

Job Title

Reporting to the President & CEO, and in partnership with the Chief Operating Officer, the Chief of Staff serves on the organization's leadership team and helps coordinate and/or lead its highest priority projects, with a focus on institutional transformation and accountability. They also support functions relating to Board and external stakeholder engagement.

Essential Duties

Key responsibilities include but are not limited to:

• Ensure that progress is being made on priority initiatives and that projects and tasks are followed up on as directed by the President
• Coordinate with the Project Management Office to help ensure that feedback from the President is incorporated accurately and that project scopes, schedules, and delivery commitments are clear
• Anticipate issues as well as identify potential opportunities and proactively develop plans to address them
• Assess inquiries and meeting requests to the President as well as the Board Chair and determine the proper course of action
• Ensure that preparation and planning for board meetings is carried out effectively; provide support to Board Members as requested
• Develop detailed briefings for the President to prepare for both internal and external meetings and events
• Develop project scopes, schedules, and budgets and oversee their implementation; perform the same duties for other tasks as requested by the President
• Help develop and maintain excellence in customer service across the organization both for staff (e.g., procurement process) and the public (e.g., responding to concerns)
• Provide communication support including drafting memos, presentations, external communications, and social media posts
• Assist with the maintenance of contact mailing lists and other recordkeeping functions
• Provide executive support to enable smooth operations, including meeting organization, agenda development, minutes drafting, calendar management, filing, document management

Minimum Qualifications

Education and Experience: A Bachelor's Degree is required. At least five (7) years of experience developing and executing projects to improve organizational operations, with a preference for candidates who have demonstrated experience (1) on an organization's executive team, (2) in the public sector, and (3) with external stakeholders.