Quality Technician - 2nd Shift

Position Summary

The Quality Technician reports directly to the Quality Engineer and plays a critical role in ensuring all company products meet internal and external quality standards prior to market release. This is achieved through proactive monitoring and prevention of quality issues on the manufacturing floor using a patrol-based approach.

Responsibilities/Expectations

• Receives direction and guidance from the Quality Engineer.
• Maintains open communication with the Assistant Plant Manager, Production Leads, and Operators, fostering a collaborative, team-oriented environment.
• Identifies product or process discrepancies and promptly escalates these issues to the Quality Engineer and Production Leads for resolution.
• Prepares Corrective Action Requests as required to address identified issues.
• Performs line process audits to verify proper use of production documentation and adherence to established procedures.
• Prepares Quality Alerts and conducts training sessions as necessary to reinforce compliance and best practices.
• Reviews and reports significant quality issues, including shop floor concerns, during Town Hall meetings.
• Monitors internal production and inspection processes to ensure timely and accurate execution of routine inspections.
• Observes production line changeovers and verifies product and process accuracy.
• Spends approximately 80% of time actively monitoring the shop floor to identify potential errors.
• Allocates approximately 20% of time to data logging and generating documentation of findings.
• Prepares and presents statistically relevant data to communicate and escalate issues and risks effectively.
• Manages the non-conforming material locations in assigned factory locations to ensure prompt reconciliation of non-conforming material.
• Safety: Maintains adherence to all safety protocols while performing job duties.

Competencies

• Personal Time Management - stays on task to ensure timely completion of all tasks assigned; limit social interaction to maintain high performance in an environment where priorities change quickly
• Technical Skills- Continually assess own strengths and weaknesses; actively pursue training and development opportunities and latest technologies; Strive to continuously strengthen knowledge and skills. Shares expertise with others.
• Customer Service- Works closely with Customer Service providing internal documentation on process execution. Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills- Focuses on resolution versus issues; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Continuously striving to find a better way.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meeting; Processes skills necessary to discuss emotional issues via telephone.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; Able to document product results in technical reports.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts.
• Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance / Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Attention to detail is essential for success in this role.

Required Qualifications

Education: Minimum of a two-year technical degree or equivalent work experience in a manufacturing environment.

Experience: Minimum of 2 years of experience in Manufacturing or Quality.

Skills: SAP software experience is preferred. Microsoft Excel, Word and PowerPoint

Working Conditions

Work Environment: Manufacturing Floor, Warehouse, Testing Lab


Forklift: Light


Physical Demands: Light (sitting), High (walking/standing)


Lifting Requirements: Up to 50 lbs

Work Hours: Weekdays 3:00 PM to 11:30 PM