Office and Sales Manager

Job Description

Job Description

Position Overview

The Office and Sales Manager position is a full-time role (33 hours/week) responsible for coordinating daily office operations and providing knowledgeable, attentive sales service. This hands-on position combines office management, customer and vendor communication, tile selection, order coordination, and light warehouse support. The ideal candidate takes initiative, keeps work organized, follows through on details, and enjoys helping customers bring their design projects to life.

Key Responsibilities

Office Management and Administration

• Coordinate daily office workflow, prioritize tasks, and keep the owner informed of pending orders, customer concerns, and operational needs.
• Maintain organized customer, vendor, and order records; manage filing, scanning, correspondence, and office supplies.
• Prepare and maintain estimates, invoices, and payment records; assist the owner with accounts receivable follow-up and bookkeeping documentation.
• Communicate with vendors about pricing, availability, purchase orders, delivery schedules, and order discrepancies; resolve routine issues and refer exceptions to the owner.
• Identify practical improvements to office procedures, accuracy, and customer service; handle customer and business information confidentially.

Sales and Customer Service

• Assist customers with aesthetic and functional tile design and selection for residential projects.
• Build customer relationships, explain product options, prepare estimates, and follow up on inquiries and quotes to help convert interest into sales.
• Process inquiries and orders by phone, email, and in person; communicate pricing, lead times, order status, and pickup arrangements clearly.
• Coordinate with the owner to address customer concerns, returns, and claims in accordance with company policies.
  

Inventory and Warehouse Coordination

• Coordinate inventory ordering and tracking; assist with receiving, checking shipments, stocking, and customer order pickup.
• Monitor and replenish office and warehouse supplies and maintain a clean, organized, safe showroom, office, and warehouse.
  

Qualifications

• Office management or administrative experience preferred; retail sales and customer service experience preferred. An interest in tile and home design is a plus.
• Strong communication, organization, problem-solving, and follow-through skills; ability to work independently and prioritize multiple tasks.
• Comfortable using Word, Excel, QuickBooks, and vendor websites, with attention to accurate records, pricing, and order details.
• Reliable, positive, and willing to learn; high school diploma or equivalent preferred.
• Ability to perform light physical tasks, including lifting boxes up to 50 pounds, standing, and moving inventory.
  

Schedule and Work Environment

Full-time schedule 33 hours/week:  9 am – 4 pm Tuesday-Friday, 9 am – 2 pm Saturday. Work takes place in a retail showroom and warehouse and includes customer interaction and physical inventory tasks. Reports to the Owner.

Small business specializing in design consultation, installation assistance, and sales of tile, stone and related materials.

Company Description

Small business specializing in design consultation, installation assistance, and sales of tile, stone and related materials.