Regional Chief Operating Officer

Key Priorities Ensuring adequate resourcing across all clinical and administrative functions, including nursing, mental health, physicians, dentistry, medical records, etc. to ensure that we are providing a community standard of care for our patients; Collaborating with clinical leadership to develop systems and processes that will improve health care outcomes for patients; Utilizing data to identify opportunities to drive process improvements; Implementing and ensuring consistent evidence-based processes are in place and effective across all facilities and continuously focus on building team cohesion and capability. Examples of Duties Directs multidisciplinary staff and operations for assigned correctional facilities; Coordinates, plans and manages daily delivery of all health services (including medical, mental health, dental and support services) to offender and inmate population; Formulates and leads health services team in attainment of facility based and agency goals and objectives; Develops, implements, and evaluates policies, goals, and objectives to ensure conformance with national standards, administrative policies and statutory provisions; Assists in formulation and implementation of organizational and site-specific policies and procedures; Provides ongoing performance feedback and evaluations and initiates and enforces progressive discipline when necessary; Maintains contacts and acts as a liaison with individuals within and outside of region who might impact on health services activities; Oversees facility staffing to ensure appropriate resource allocation and compliance with collective bargaining agreements and labor laws; Monitors all activities of region for conformance with relevant state and federal licensure and other statutes, regulations and/or policies; Enforces health services policies and agency administrative directives; Coordinates with human resources to ensure hiring, retention, training and promotion of qualified staff; Oversees and contributes to developmental planning and quality improvement and quality assurance (QI/QA) processes; Ensures collection, tracking and reporting of data to evaluate QI/QA initiatives; Oversees, evaluates and monitors monthly program utilization data; Reviews utilization and other reports and develops corrective action plans to improve processes as indicated; Ensures overall region operations within budgetary guidelines; Leads the recruitment and hiring of staff, including outreach, interview and selection; Performs related duties as required. Knowledge, Skills, and Abilities Considerable knowledge of management principles and practices; Relevant state and federal laws, statutes and regulations; Relevant agency policies and procedures; Institutional or health care delivery systems quality improvement and quality assurance processes; Relationships between risk factors and incidence of health problems; Changing aspects of social-medical philosophies; Knowledge of changing pattern of preventive medicine and environmental health; State and community health services organizations and programs; Considerable interpersonal skills; Oral and written communication skills; Considerable ability to set priorities and organize and manage resources to meet diverse needs of clients; Work collaboratively with clinical leadership in a matrix environment; Ability to analyze, evaluate and interpret data. Minimum Qualifications A Bachelor’s degree in business administration, public administration, healthcare administration or a related field and four (4) years of professional experience managing programs and operations of behavioral health or health care services. Experience working with incarcerated or former prisoners in a professional healthcare capacity is preferred. Preferred Qualifications Master’s degree in Healthcare Administration, Public Administration, Business Administration, Nursing, Social Work, Public Health, or related field. Five or more years of leadership experience in a healthcare environment. Experience in correctional healthcare or in a secured setting environment. Experience overseeing multidisciplinary clinical teams that include medical, mental health, dental, and nursing staff. Demonstrated experience implementing and monitoring Quality Improvement/Quality Assurance (QI/QA) systems in a healthcare or institutional environment. Experience managing budgets, staffing plans, and resource allocation across multiple sites or regions. Prior leadership experience in unionized or collectively bargained environments. Experience working with state and federal healthcare regulations, accreditation standards (e.g., NCCHC, ACA), and/or compliance monitoring. Proven experience developing and implementing policies, procedures, and corrective action plans based on utilization, audit, or operational data. Experience collaborating with Human Resources on recruitment, retention, performance management, and progressive discipline. Strong background in data analytics, performance measurement, and the use of data to drive operational decisions. Experience building and maintaining professional relationships with external agencies, community partners, and regulatory bodies. Demonstrated ability to lead organizational change initiatives and improve operational efficiency. Special Requirements Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license. Incumbents in this class may be required to travel. Equal Opportunity Employer The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. #J-18808-Ljbffr