Operations & Logistics Supervisor

Job Description

Job Description

Job Title: Operations & Logistics Supervisor 

Location: 150 Meadow Road, Hyde Park, Boston, MA 02136

About Circular Services ( formerly known as Re:Dish)

Circular Services is a leading developer and operator of circular economy infrastructure and services and the largest private recycling and organics company in the U.S. with operations across the country. We help businesses and municipalities reduce and divert waste, lowering disposal costs and fueling local supply chains by ensuring materials are recovered, recycled, and reused.  

About the Role:  The Operations and Logistics Supervisor oversees daily shift activities, team workflows, industrial dishwashing processing, and food safety sanitation targets and serves as our backup driver for delivery routes as needed. This is a physically active role. The supervisor spends approximately 80 - 90% of their shift directly on the production floor working alongside the team to expedite washing, packaging, staging, audit cleanliness, and enforce strict food safety standards.

The supervisor's performance and shift success will be evaluated based on the following key metrics:

• Safety: Maintain zero recordable safety incidents and 100% compliance with OSHA and chemical safety standards.
• Quality: Achieve zero hygiene defects on pre-shipment inspections and maintain strict food safety standards.
• Productivity: Meet or exceed hourly throughput targets for wash lines, sorting, and staging workflows.
• Cost: Optimize labor hours to prevent unnecessary overtime and minimize chemical and utility waste.
• Customer Satisfaction: Ensure 100% on-time, clean and accurate order fulfillment for all customers every time.

Shift : Monday through Friday 1pm to 9:30pm 

Benefits:

• Comprehensive Medical, Dental, and Vision coverage
• Company-paid Life Insurance
• Flexible Spending Account (FSA)
• 401k with company match
• Paid Parental Leave
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program

Responsibilities: 

Food Safety, Cleanliness & Quality Assurance (QA)

• Sanitation Enforcement: Oversee industrial dishwashing lines and food-contact container cleaning processes to guarantee compliance with commercial food safety regulations.
• Inbound Audits: Inspect incoming food-service freight and reusable wares for structural damage, food debris, or contamination.
• Pre-Shipment Inspections: Lead final quality and hygiene validation on outgoing clean containers to ensure zero defects before redistribution.
• Facility Hygiene: Actively audit and maintain production floor cleanliness, chemical sanitation levels, and safety compliance throughout the shift.

Hands-On Floor Operations & Material Handling

• Active Floor Presence: Spend the vast majority of the shift walking the floor, loading/unloading containers from equipment, inspecting clean product, and staging freight alongside the team.
• Heavy Lifting: Regularly lift, carry, push, and pull inventory, wash racks, and heavy material containers weighing up to 50 lbs.
• Equipment Operation: Safely operate industrial washer and other washing devices, manual or electric pallet jacks, hand trucks, and other warehouse equipment daily.

Technology & Software Utilization

• Logistics Software: Coordinate inbound and outbound distribution paths, track carrier metrics, and resolve inventory discrepancies within the system.
• Hardware & Computer Proficiency: Operate and train team members on QR code scanners, RF handheld scanners for barcode data capture. Use a laptop to manage data, review shift metrics, and generate tracking logs.
• Timely Responsiveness: Review and answer emails, logistics alerts, and system notifications quickly and professionally.

Labor Scheduling & Workflow Tracking

• Personnel Scheduling: Build, adjust, and optimize shift worker schedules to accommodate fluctuating afternoon and evening transit volumes.
• Labor Allocation: Dynamically move floor workers between washing, inspection, and staging tasks to eliminate bottlenecks.

Shift Transitions & Facility Security

• 1:00 PM Handover: Coordinate directly with the morning supervisor to transition workflows, review logs, and assume management of pending orders.
• 9:30 PM Facility Closing: Manage end-of-day operational checklists, lock down secure docks, verify chemical/utility safety compliance, and submit clear evening shift summaries to management.

Truck Driving

• Backup driver to pickup and deliver to clients as needed or in emergency
• Perform other duties and responsibilities as assigned by management to support business and operational needs.

Minimum Job Qualifications:

• Minimum 2+ years of supervisory or team leadership experience in food production, commercial dishwashing, food safety/QA, or a fast-paced warehouse environment.
• Minimum of Associate degree (2 year college) required
• Strong familiarity with food sanitation standards, HACCP principles, or ServSafe certifications is highly preferred
• Must be able to use computer, software, scanning devices
• Exceptional written and verbal communication skills to deliver direct feedback to the team and write professional shift summaries.
• Actively coach and mentor shift workers to develop skills, improve performance, and maintain high team morale under pressure.
• Lead with honesty, communicate candidly yet respectfully, own mistakes openly, and instill personal accountability across the entire shift.
• Must have valid license to drive company truck, valid DOT approval and medical licenses.
• Must be able to enter data accurately
• Must be detailed and accurate
• Must enjoy and thrive in a fast-paced environment

EEOC:  Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics.