Strategic Account Executive

End User Strategic Account Executive

The End User Strategic Account Executive is a key contributor to Copeland's Cold Chain sales organization, responsible for driving growth through strategic engagement with food retail key customers, primarily grocery, drug, and convenience store chains. This role focuses on delivering tailored solutions that span refrigeration system controls, software, and services.

Operating as a customer-centric sales leader, you will execute against a strategic sales plan, build and maintain long-term customer relationships, and ensure high levels of satisfaction. As part of the Copeland Commercial & Cold Chain sales team, you'll collaborate closely across internal teams—including OEM and Aftermarket Sales—to align on product strategy, technical support, and account planning. You will assist in completing product and business strategies, maintaining customer product profiles, collaborating with multiple internal teams, developing key relationships, and providing technical support as needed. The ideal candidate will manage communications both internally and externally to ensure alignment.

As a STRATEGIC ACCOUNT EXECUTIVE, you will:

• Drive year-over-year sales growth through selling Cold Chain electronics products, software, and project services
• Identify customer needs and develop customized, account-specific growth strategies that position Copeland as a long-term partner
• Recognize and close cross-functional sales opportunities, including refrigeration compression, controls, and enterprise services to expand recurring revenue streams
• Prepare and deliver compelling sales proposals and presentations tailored to customer goals
• Participate in monthly forecasting and opportunity pipeline management reviews
• Build and deepen relationships with key customer stakeholders, including executives, engineering, operations, project management, and design partners
• Maintain accurate customer profiles, contact records, and sales opportunities in Salesforce CRM
• Serve as a cross-functional liaison within Copeland to ensure strategic alignment and customer support

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Bachelor's degree with a minimum of 3 years of business-to-business sales experience in a consultative role or equivalent combination of education and experience
• Strong communication skills with the ability to engage both technical and executive decision-makers
• Demonstrated success in consultative solution selling and navigating complex sales cycles
• Experience in cross-functional team collaboration and change management
• Proficiency in Microsoft Word, Excel, and PowerPoint

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• Deep knowledge of food retail market and buying practices; experience working in or selling into food retail or food service accounts, including supermarket, convenience chains, pharmacy, and dollar chains
• Background in refrigeration of HVAC in one or more of the following areas: Sales, Service, Technical Support, Engineering, Product Management, or Sourcing
• Intermediate to advanced HVAC, lighting, refrigeration, and electronic controls experience
• Energy management/conservation experience or education
• Salesforce CRM experience preferred

Remote Work Arrangement:

This role is fully remote sales position. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the total compensation (base + bonus target) range for this role is $130K - $165K commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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