Front Desk Agent

Avion Hospitality

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
Ability to participate in the creation of an enjoyable work environment

Requirements

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Front Desk Agent in Houston, TX vacancy

Front Desk Guest Service Agent
...to apply! Required Skills & Abilities: -Two (2) years of direct customer service experience required -Previous hotel front desk experience highly preferred -Previous Hilton Brand experience a plus -Flexible to work AM and PM shifts, mid-shifts, weekends...
Suggested
Flexible hours
Shift work
Weekend work
Crescent Hotels & Resorts
Houston, TX
4 days ago
Front Desk Agent
...memorable guest experiences, we invite you to "Dive into Blue Water" and join our growing team! INTRODUCTION TO ROLE: The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest...
Suggested
Full time
Local area
Shift work
Afternoon shift
Blue Water Hospitality Group, LLC
Houston, TX
4 days ago
Front Desk Agent
$125 per hour
...outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be...
Suggested
Full time
Work at office
Immediate start
Relocation package
Weekend work
The Aspenwood Company
Houston, TX
1 day ago
Front Desk Agent
$16 - $17 per hour
...patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately...
Suggested
Hourly pay
Temporary work
Local area
Immediate start
Flexible hours
The Laura Hotel
Houston, TX
5 days ago
Front Desk Agent
...Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the...
Suggested
Daily paid
Full time
Temporary work
Work at office
Aimbridge Hospitality
Houston, TX
5 days ago
Front Desk Agent
...Houston, United States | Posted on 06/15/2026 Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for...
For contractors
Local area
Flexible hours
Night shift
Stratton Amenities
Houston, TX
5 days ago
Front Desk Agent
...appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for... ...standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested...
Local area
Immediate start
Shift work
Driftwood Hospitality Management
Houston, TX
5 days ago
Front Desk Agent
...Houston NW Cypress Crossing! The Staybridge Suites Houston NW Cypress Crossing, Houston, Texas, is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Join the team at Staybridge Suites Houston NW Cypress Crossing, a premier...
Daily paid
Local area
Flexible hours
Weekend work
Afternoon shift
Commonwealth Hotels
Houston, TX
2 days ago
FRONT DESK AGENT
Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and...
Shift work
Texas Western Hospitality Group
Houston, TX
2 days ago
Front Desk Agent
...Willowbrook 7311 West Greens RoadHouston, TX 77064 Overview The Front Office Agent is responsible for providing attentive, courteous and... ...and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks...
Hourly pay
Worldwide
Shift work
Residence Inn Houston Willowbrook
Houston, TX
2 days ago
Front Desk Agent
...pride in delivering memorable guest experiences, we invite you to apply and begin a rewarding career journey with Hotel Granduca. Front Desk Agent Position Summary As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service...
Work at office
Local area
Immediate start
Shift work
Night shift
Transwestern
Houston, TX
3 days ago
Front Desk Agent
...Front Desk Receptionist Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing...
Full time
Worldwide
Shift work
Night shift
Weekend work
Four Seasons Hotels Limited
Houston, TX
5 days ago
Front Desk Agent
Additional Information Job Number 26106501 Job Category Rooms & Guest Services Operations Location 945 Gessner Rd, Houston, Texas, United States, 77024 VIEW ON MAP ( Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY...
Full time
Work experience placement
Local area
Remote work
Marriott
Houston, TX
2 days ago
FRONT DESK AGENT
...Part-time Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and...
Part time
Hotel Spero
Houston, TX
4 days ago
Front Desk Agent
Overview You will be an integral member of the Magnolia Houston Hotel team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are...
Flexible hours
Magnolia Houston
Houston, TX
1 day ago
Front Desk Agent
...A New Team. A New Vision. Endless Opportunities. Join The Blossom Today. The Front Desk Agent is responsible for providing welcoming, efficient, and personalized service to hotel guests throughout their stay. This role manages the check-in and check-out experience...
Local area
Night shift
Weekend work
Day shift
Afternoon shift
Crescent Services
Houston, TX
2 days ago
Front Desk Agent
...Front Office Agent Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management... ...and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks...
Worldwide
Shift work
Highgate Hotels
Houston, TX
3 days ago
Front Desk Agent
...Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and...
Full time
Part time
Work at office
Local area
Shift work
Weekend work
Day shift
Afternoon shift
2 days per week
Holiday Inn Express & Suites Houston IAH
Houston, TX
2 days ago
Front Desk Agent - Houston, TX
...Front Desk Agent: Located in the heart of Houston Chinatown, we are looking for an individual with strong communication skills, a strong sense of responsibility, and a professional attitude. The ideal candidate should be proficient in Microsoft Word and Excel for creating...
Work at office
Local area
Flexible hours
Night shift
GPI Management
Houston, TX
3 days ago
Front Desk Agent
...Front Desk Agent The Moran Hotel is a contemporary expression of luxury, where sleek design meets warm, intuitive hospitality in the heart of Houston's CITYCENTRE. Designed for the modern traveler, it offers a refined yet accessible experience that seamlessly blends business...
Local area
Flexible hours
Afternoon shift
Early shift
Make Ready USA
Houston, TX
2 days ago
Front Desk Agent
$16 per hour
...Front Desk Agent The Post Oak Hotel is seeking a Front Desk Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Front Desk Agent will...
Immediate start
Flexible hours
Shift work
Night shift
Landry's
Houston, TX
2 days ago
Front Desk Agent (Bilingual Chinese Preferred)
...promptly Process payments and maintain accurate financial records Assist with night audit duties when necessary Keep the front desk area clean and organized Qualifications: ~(English/Chinese) skills preferred, but not required ~ Strong guest relations...
Local area
Flexible hours
Night shift
GPI Management
Houston, TX
17 hours ago
Flexible Schedule Front Desk Agent
$13 - $15 per hour
...THIS POSITION DOES NOT HAVE ANY EXPECTATION OF A SET SCHEDULE OR GUARANTEE OF HOURS. SHIFTS WILL BE POSTED TO THE GROUP OF FLEX FRONT DESK AGENTS ON A FIRST-COME, FIRST-SERVED BASIS AND CAN BE ACCEPTED AS YOUR AVAILABILITY ALLOWS.** The pay range for this position is $13....
Hourly pay
Weekly pay
Temporary work
For contractors
Casual work
Flexible hours
Shift work
Pho Prime, LLC
Houston, TX
1 day ago
Office Clerk/Receptionist
$14.83 per hour
...Serve as the first point of contact for students, parents, staff, and visitors by providing professional, courteous, and efficient front-office support. The Elementary School Receptionist supports daily campus operations by managing communications, maintaining accurate...
Hourly pay
Work at office
Sheldon ISD
Houston, TX
3 days ago
Receptionist/ Office Administrator
Description Key Responsibilities Greet visitors and perform receptionist duties in a professional and welcoming manner. Answer and route phone calls and emails to the appropriate contacts. Receive and sort incoming mail and manage outgoing mail. Perform general clerical...
Work at office
Hermetic Pumps Inc
Houston, TX
3 days ago
Front Desk Agent at Hyatt Place Houston / Downtown
...Job Description Job Description Position Summary The Front Desk Agent serves as the primary point of contact for guests, delivering exceptional customer service while managing front desk operations, food and beverage service, and general guest needs. This role is...
Local area
Flexible hours
Afternoon shift
Hyatt Place Houston / Downtown
Houston, TX
16 days ago
Medical Receptionist
$12 - $14 per hour
Job TitleTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.Benefits/PerksGreat small business work environmentFlexible schedulingCompany...
Work at office
American Family Care
Houston, TX
2 days ago
Office Assistant - Receptionist (CORP - 107) (4189)
Office Assistant - Receptionist Position Type Full Time Category Admin - Clerical Houston, TX 77035 Description Job purpose Responsible for answering and directing incoming calls in a courteous and professional manner. Greet, check in, and direct visitors...
Full time
Work at office
Flexible hours
Waukesha-Pearce Industries, LLC
Houston, TX
3 days ago
Receptionist/Office Assistant
...enjoys staying busy and supporting a professional office environment. What You'll Do Welcome and assist visitors Manage front-desk responsibilities Handle FedEx and certified mail Keep the office organized and presentable Help unpack and set up supplies...
Casual work
Work at office
Immediate start
Riverway Business Services
Houston, TX
2 days ago
Receptionist/Office Assistant
...Assistant who enjoys staying busy and supporting a professional office environment.What You'll DoWelcome and assist visitorsManage front-desk responsibilitiesHandle FedEx and certified mailKeep the office organized and presentableHelp unpack and set up suppliesProvide...
Casual work
Work at office
Immediate start
Riverway Business Services
Houston, TX
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!