Hotel Front Desk Agent
Sheraton Augusta Hotel
Job Purpose
To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.
Job Responsibilities
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
Enforce hotel and company credit policies.
Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
Use yield management polices to maximize revenue and occupancy.
Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.
May perform duties of a general clerical nature within the hotel.
Attend and is involved in monthly front desk meetings.
Work closely with sales department to implement strategies to maximize room revenue.
May fill-in on front desk.
Other duties as assigned.
Education
HS Diploma or equivalent
Experience
1 year of previous experience as front desk agent
Sheraton Augusta HotelVacancy posted 1 day ago
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