Support Desk Specialist

Support Desk Specialist

This role provides first-level support for all end-users via telephone, email, or chat. The specialist will troubleshoot and resolve issues related to hardware, software, and voice/data communication systems. This position involves writing concise, informative service tickets and following up on all tickets in a timely manner to pursue issues through to resolution.

Key Responsibilities

• Provide first-level support for all end-users via telephone, email, or chat.
• Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
• Escalate calls to the appropriate teams when necessary.
• Write concise and informative service tickets using a ticketing system.
• Follow up on all tickets in a timely manner and see issues through to resolution.
• Create and manage tickets in a system such as Cherwell.
• Provide clear, customer-friendly troubleshooting assistance.

Required Qualifications

Experience: 5-10 years of experience is required. This includes experience using ticketing systems and writing technical support reports and documentation.

Technical Skills: Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.

Why Join

• This is an entry point into IT support.
• The position offers a stable weekday schedule.
• Gain hands-on experience with enterprise systems.
• Opportunity to support a major organizational migration project.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.