Accessibility Director - Employee Experience

Job Description

We are reimagining the future of work at JPMorganChase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools - we are redefining what it means to work in the modern workplace. Our employee products are at the center of every employee’s day, and we’re expanding our team focused on the digital employee experience (EX).

As an Employee Experience Accessibility Director (Executive Director) in EX Kit under HR Channels, you will set strategy and lead execution for our Employee Experience Accessibility team. The domain you operate in is focused on ensuring we engage our employees with an equitable experience for those with a disability. Your team is responsible for testing those experiences directly and for the accessibility of the EX Kit design system that supports them. As with so many organizations today, you will lead your team into the ever-growing agentic future of testing, grounded in the core principle of empathetic, human-centered design. You will also direct how we build accessibility tooling to equip our testing teams and the software engineers who partner with us across the firm.

Job responsibilities

• Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally.
• Identify and implement accessibility tools, software, and technologies to support accessibility and usability.
• Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues.
• Design and deliver training programs and workshops on digital accessibility for internal stakeholders.
• Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies.
• Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences.
• Build relationships with standards organizations, universities, external partners, and the community.
• Own the strategy, operating model, and execution roadmap for Employee Experience Accessibility, including direct testing of employee experiences, accessibility governance for the EX Kit design system, and tooling that helps testers and engineers deliver accessible products
• Lead a cross function team to bring structure, prioritization, and measurable outcomes to a fast-evolving discipline while shaping how emerging AI and agentic capabilities can strengthen accessibility testing over time.
• Partner across EX product, design, and engineering leaders to embed accessibility into everyday delivery, uphold high testing quality, and ensure a more equitable experience for every employee.

Required qualifications, capabilities, and skills

• 6+ years of accessibility testing experience, along with 3+ years in a leadership role as a people manager.
• Expert knowledge of accessibility standards and specifications, including WCAG 2.2, WAI-ARIA, and core web and platform semantics used to produce accessible experiences.
• Experience building or coordinating with enterprise design systems and/or component libraries.
• Strong product management and product ownership for internal platforms: strategy, roadmap, prioritization, stakeholder alignment, adoption, and outcome-focused metrics or OKRs.
• Proven track record of developing and mentoring members of your organization and accessibility colleagues at all skill levels, and of building high-performing, accountable teams.
• Proven ability to collaborate effectively with product, design, and software engineering teams, and to lead through influence across an experience organization.
• Strong program management skills with the ability to manage multiple projects simultaneously and drive predictable capacity and quality.
• Awareness of emerging AI and agentic approaches to software testing, with interest in shaping how they can responsibly enhance accessibility testing.
• Excellent verbal and written communication skills, including confident public speaking and presentation skills, and the ability to present accessibility requirements and ideals clearly and succinctly.
• Ability to be flexible and adapt to changes in direction.
• Experience in a large corporate environment or financial services industry.

Preferred qualifications, capabilities, and skills

• Time in an Experience type organization is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Leads Employee Experience Accessibility strategy, governance, testing, and AI-enabled solutions to drive inclusive design.