Customer Service Manager

Job Description

Job Description

Customer Service Manager

Theodore, AL | Full-Time | Direct Hire

Long’s Human Resource Services is seeking an experienced Customer Service Manager for a growing manufacturing company in Theodore, Alabama.

This hands-on leadership role oversees daily customer service operations, maintains customer relationships, and coordinates with internal teams to support accurate orders and on-time delivery.

The ideal candidate has a strong account management background, excellent communication skills, and experience supervising customer service employees.

Responsibilities

Customer Service and Team Leadership

• Manage daily customer service operations and department workflow.
• Serve as the primary contact for customer concerns and maintain regular customer communication.
• Provide backup support for customer service staff as needed.

Order and Shipping Coordination

• Verify customer orders for accuracy and on-time delivery.
• Review shipping documents for accuracy before shipment.
• Maintain customer portals and website communication records.

Records and Documentation

• Update customer work instructions, shipping matrices, pricing files, EDI master data, and part number documentation.
• Maintain departmental records and customer files.

Office Support

• Manage office supply inventory.
• Answer incoming calls and direct them to the appropriate personnel.
• Support visitor sign-in procedures and related office policies.

Qualifications

• At least 5 years of experience in account management, customer service, or customer satisfaction.
• Prior supervisory experience in a customer service environment required.
• College degree preferred; equivalent experience considered.
• Excellent verbal and written communication skills.
• Strong organizational skills, including the ability to prioritize, delegate, and manage departmental responsibilities.
• Professional and detail-oriented, with confidence serving as a primary customer contact.

Physical Requirements

• Ability to sit for extended periods.
• Ability to occasionally lift up to 25 pounds.

\nCompany Description

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.

Company Description

About Long's Human Resource Services\r\n\r\nAt Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.