Supervisory Veterans Service Representative (Coach)

US Department of Veterans Affairs

Supervisory Veterans Service Representative (Coach)

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through staff personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders. Typical duties include, but are not limited to:

Analyze and interpret laws, regulations, and rules as they affect the establishment.
Advises higher management regarding team operations to include operational problems and needs.
Develops workload plans and assigns work to the team.
Develops ways to improve production, timeliness, and/or quality of work.
Liaisons with governmental and non-governmental agency officials to facilitate cooperation regarding Veterans Programs.
Resolves work issues requiring a high level of judgement due to varying guidelines.
Elicits information from stakeholders to resolve issues or obtain evidence in claims adjudication.
Interprets VSC data to identify concerns and take corrective action.
Interviews candidates for vacant positions and makes recommendations for selection.
Addresses employee disciplinary matters.
Receives and resolves employee concerns, complaints, or grievances.
Evaluates employee performance to recommend award and recognition.
Evaluates employee performance to identify the necessity for remedial actions.

Promotion Potential: None. The full performance level of this position is GS-13.

Work Schedule: Full time, Monday - Friday, 8:00 AM - 4:30 PM

Compressed/Flexible: Not Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (VSR) (Coach), GS-13: 02101A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit: No

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Vacancy posted 10 hours ago

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