Workers' Compensation Risk Manager

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring! We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice. We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market. The Role As the Workers' Compensation Risk Manager (Risk Prevention and Risk Management) at Indeed Flex, you will hold overall accountability for the employer-side workers’ compensation claims management programme and provide strategic oversight to our highly successful, established EH&S department. Your mission is to bridge the gap between injury prevention and claims mitigation, creating a unified risk strategy within a fast-scaling staffing environment. While you will act as a foundational 'builder' for the Workers’ Compensation claims framework—designing the strategy and selecting the tools from the ground up—you will provide high-level leadership to an existing EH&S Department. This role is about integration and alignment: ensuring that our proven safety successes directly influence our claims outcomes. You will lead one direct report initially, with the potential mandate to expand the Risk team as the Workers’ Compensation programme matures. You will be a hands‑on Risk professional who will lead the day‑to‑day claims management and support the strategy for prevention and mitigation. This role sits within our Global Risk and Compliance team and reports directly to the Head of Risk and Compliance. This position is located onsite in Houston, TX (near The Galleria) or Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays. What you'll need Required Qualifications Experience: 7+ years of experience in Risk Management or Workers’ Compensation, ideally within staffing or a high-volume employment environment. Strategic Leadership: Proven ability to manage experienced managers (EH&S) and lead a function through periods of rapid growth. Technical Depth: Hands‑on experience governing High Deductible/Loss Sensitive programmes (particularly CA) and a deep understanding of claims financials and reserving. Education: Bachelor's degree in Risk Management, Business, or a related field; or equivalent practical experience. Key Skills & Attributes The Integrator Mindset: Ability to take two functions (Safety and Claims Management) and blend them into a single, high‑performing Risk unit. System Implementation: Experience selecting and implementing Claims Management Systems (e.g., Origami Risk) to create a single source of truth for all risk data. Stakeholder Influence: Excellent ability to partner with Global Risk, Finance, Legal, and Operations to demonstrate the ROI of safety and claims management. Balance: Ability to maintain a "Safety First" culture with empathy for injured workers while maintaining disciplined financial and cost management. Professionalism: High level of discretion and the ability to operate independently in a foundational role. Nice‑to‑Haves Professional certifications (e.g., ARM, CPCU, CSP, WCCP). Experience in the staffing industry or managing contingent workforce risk. Familiarity with international risk frameworks as they apply to US-based operations. What you'll be doing Strategic Integration & Leadership Unified Risk Strategy: Align the established EH&S prevention frameworks with a new, robust Workers' Compensation claims strategy to reduce the organization's Total Cost of Risk (TCOR) as well as defining other metrics to show success. Line Management: Provide strategic direction and mentorship to the US-based EH&S department, ensuring their department's tactical success scales in line with global Risk & Compliance objectives. Accountable Ownership: Act as the single point of truth for the performance and financial outcomes of both the safety and claims functions. Framework Design: (As the sole executor for Workers’ Compensation) Establish the formal Risk Appetite Statement and Claims Handling Instructions for all external TPA (when applicable) and carrier partners. Scalable Governance: Design best‑in‑class claims governance and policies specifically tailored for a high-volume staffing workforce. Programme Financing: Oversee claims across multiple Guaranteed Cost jurisdictions and manage California’s High Deductible / Loss Sensitive programme, focusing on reserve accuracy and loss development. EH&S Strategic Oversight Synergy Management: Collaborate with the EH&S department to ensure that data from the claims side (the "cure") is consistently fed back into the safety side (the "prevention"). Resource Optimization: Ensure the EH&S department has the high‑level support and visibility needed to maintain its successful track record as the business scales. External Advocacy: Act as the primary employer‑side contact for TPAs, carriers, and brokers, ensuring they adhere to Indeed Flex’s specific risk appetite. Performance Accountability: Define and track outcome‑based metrics (KPIs/SLAs) to hold external vendors accountable for claim resolution and cost control. Data‑First Insights Integrated Reporting: Build dashboards that blend EH&S incident data with WC claims financials to provide senior leadership with a holistic view of workplace risk. Predictive Analysis: Use data to identify emerging trends, allowing the EH&S team to deploy targeted prevention measures before claims occur. Complex Claim & Compliance Strategy High-Exposure Oversight: Direct the strategy for complex or litigated claims, including settlement and resolution tactics. Regulatory Governance: Ensure full compliance with all multi‑state Workers’ Compensation statutes and OSHA/EPA regulations, supporting the EH&S team during audits or inquiries. What you'll get $120,000 to $140,000 annual salary Medical, Dental, Vision, and 401K Performance‑based bonus totaling 12% of annual salary Access to Company & Employee Benefits 25 days PTO (pro‑rated) + Birthday Off 8 Paid Holidays Duvet days (half day off every quarter) About Us We’re helping people get jobs by modernizing the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long‑term commitment or administrative hassle. Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labor market for everyone. This job operates in a professional office environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet. Position Type / Expected Hours of Work Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. AAP/EEO Statement We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Travel This position requires travel approximately 25% of the time, including international travel. Most travel is outside of the local area and will require overnight accommodations. All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. Other Duties Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities and activities may change at any time, with or without notice. #J-18808-Ljbffr