Utility Operations Manager

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role Indiana American Water is seeking a strong operational leader to join our team in Richmond, IN. The Utility Operations Manager will perform a variety of activities that support utility operations in the service territory including site inspections, distributing and scheduling work assignments, working on capital improvement projects, partnering and managing contractors and more. Our ideal candidate will have people management experience and be well-versed with utility procedures and practices. The Utility Operations Manager supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

#LI-BR1

#LI-On-Site Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. (10%)
• Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
• Obtains all required permits, licenses, rights of way, etc. required for proper compliance. (10%)
• May be involved in customer service related issues. (10%)
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
• Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
• Continue to reinforce the importance of developing a diverse workforce.
• Work collaboratively with other functional leads to mitigate business risks. Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)

Knowledge/Skills

• Knowledge of the regulated water business and the regulations impacting the business
• Knowledge of process and operational areas

Experience/Education

• Bachelors or equivalent work related experience
• Minimum 2-5 years experience in operations
• Distribution System Large (DSL) license preferred
• Water and/or wastewater certification is a plus
• Field utility experience is highly preferred
• Leadership experience is desirable

Travel Requirements

• Local and occasional regional travel
• Valid state driver's license required

Work Schedule

• Full-time, On-site
• Monday-Friday, 7:30am-4pm
• On-call responsibility

CompetenciesManages ComplexityEnsures AccountabilityDirects WorkDevelops TalentBuilds Effective TeamsBalances Stakeholders Indiana American Water is seeking a strong operational leader to join our team in Richmond, IN. The Utility Operations Manager will perform a variety of activities that support utility operations in the service territory including site inspections, distributing and scheduling work assignments, working on capital improvement projects, partnering and managing contractors and more. Our ideal candidate will have people management experience and be well-versed with utility procedures and practices.