Sr. Product Support Engineer

Job Title Sr. Product Support Engineer Job Description Your role: Leads the end-to-end design, implementation, and deployment of complex infrastructure solutions, ensuring technical architectures align with client requirements, business objectives, and industry best practices. Serves as a trusted advisor to clients and stakeholders, providing expert guidance on infrastructure strategies, emerging technologies, and solution roadmaps that support informed decision-making. Drives the implementation, integration, and optimization of advanced infrastructure environments, ensuring seamless interoperability across platforms, third-party applications, and legacy systems. Collaborates closely with stakeholders to define system architectures, recommend deployment strategies, and deliver scalable, reliable, and secure solutions. Functions as a senior technical expert responsible for troubleshooting highly complex infrastructure issues, conducting in-depth root cause analysis, and implementing long-term corrective actions to prevent recurrence. Performs advanced testing, validation, and performance optimization activities to maximize system reliability, security, and operational efficiency. Establishes and maintains robust configuration management, version control, and governance processes that ensure consistency, traceability, and stability across infrastructure environments. Develops comprehensive technical documentation, operational procedures, and knowledge-sharing resources to support ongoing maintenance and organizational effectiveness. Champions continuous improvement and innovation by staying current with emerging technologies, industry trends, and evolving best practices. Leverages deep expertise in company products and services to provide advanced technical support, introduce new solutions, and drive enhancements that improve performance, resilience, and client outcomes. You're the right fit if: You’ve acquired 8+ years of experience in areas such as Infrastructure Engineering Support, Cloud Technologies, System Administration, Systems Architecture or similar, within a Health Tech, Hospital or Med device environment. Your skills include: In depth IT knowledge including proficiency in SQL, Microsoft OS, Linux and Citrix. Ability to manage multiple projects simultaneously in a highly complex, customer-facing and global environment. Experience supporting and deploying XML and/or DICOM interfaces. You have a bachelor's or master's degree in Computer Science, Software Engineering, Information Technology or similar field of study. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You thrive in a highly collaborative team environment, building strong relationships across cross-functional teams and key stakeholders to drive shared success. Through effective communication, knowledge sharing, and day-to-day coordination, you contribute to successful outcomes while fostering a positive, inclusive, and high-performing team culture. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in MA is $142,000 to $227,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact View phone number on click.appcast.io, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights