Customer Service and Logistics Representative

Job Description

Job Description

We are looking for a detail-oriented Customer Service and Logistics Representative to join our team in Virginia. This contract to hire opportunity is ideal for someone who enjoys supporting customers, coordinating orders, and working closely with sales and operations teams to keep business moving efficiently. In this role, you will serve as a key point of contact for inquiries, quotations, and order updates while helping maintain a high standard of service and accuracy across daily activities.

Responsibilities:

• Respond to inbound customer questions by phone and email, providing clear information on products, order status, service needs, and general support requests.

• Enter and process sales orders for parts, attachments, tracks, and warranty-related items, ensuring all details are complete and correct before release.

• Coordinate with shipping and production teams to support timely fulfillment, communicate estimated delivery dates, and help resolve order-related issues.

• Supply customers and sales partners with product specifications, measurements, installation materials, brochures, images, and other supporting documentation as needed.

• Assist with account follow-up activities, including supporting collection efforts on past-due balances and helping maintain accurate customer account information.

• Facilitate return requests by gathering the necessary details for Return Goods Authorizations and communicating next steps to customers and internal teams.

• Manage order revisions by documenting updates clearly, attaching supporting change records, and confirming adjustments are reflected accurately throughout the process.

• Monitor open orders, drop-ship activity, and inbound container status on a regular basis, updating internal notes and escalating outstanding items when needed

• At least 1 year of experience in order entry, logistics support, supply chain or a related administrative role OR past experience in medical billing or medical data entry.

• Background handling inbound customer communications in a fast-paced service environment.

• Ability to process orders accurately and maintain detailed records with strong attention to detail.

• Comfortable working with customers, sales staff, and operations teams to resolve questions and keep work moving efficiently.

• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.

• Ability to manage multiple priorities, meet deadlines, and follow through on open items consistently.

• Proficiency with standard office and business systems used for order tracking, communication, and documentation.