Clinical Services Manager

Clinical Services Manager Reports to Brand Manager Location On site store location Do you have a passion to train and coach team members to deliver a remarkable patient experience Are you a role model and leader that advocates for your sales team You will ensure that patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily About us Stanton Optical is among the nations fastest growing full service retail optical centers We are dedicated to offering customer service and quality eyewear at affordable prices to our patients As a leading optical retailer we offer some of the nations most desirable optical brands Our team members share and support the Vision Mission and Values of our parent company Now Optics These include Vision Modernizing the eye care experience for all people Mission Making eye care easy Values iCARE Integrity We see integrity as building a foundation of trust with our customers employees and stakeholders by communicating honestly ensuring consistency and delivering on our commitmentsCollaboration We see collaboration as combining the talents of a diverse group offering proactive communication and being open minded to new ideasAccountability We see accountability as taking initiative delivering our best in all we do accepting responsibility for our actions and taking ownership of resultsRespect We see respect as prioritizing human relationships being present connecting with transparency and empathyEmpowerment We see empowerment as making purpose driven decisions to support the companys vision showing appreciation for others and taking care of the individuals we serve Duties & Responsibilities As a Clinical Services Manager you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department You will also often act as the Manager on Duty to accomplish the overall stores goals and support the stores operational and sales goals Goals include Greet our patients as they enter the store identify patients needs to ensure an easy and memorable experience while providing information on products and services availableDrive sales to exceed personal and store daily weekly and monthly revenue goals while delivering outstanding customer service experienceResolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniquesProvide supervision direction and guidance to the Doctors Technicians regarding but not limited to Diagnostic Pre Testing Local Mode and Digital Refraction Contact Lens care and executing all PEG clinical standardsThe role is responsible for ensuring all training guidelines procedures protocols and certification requirements and clinical standards developed by the Physicians Eyecare Group are being executed at the highest levelMaintain accurate detailed patient records while ensuring confidentiality and compliance with HIPAA standardsEnsure store brand standards by performing basic housekeeping duties when necessaryCoach and train Doctor Technicians and their cross trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearersOversee proper protocols for patient contact lens orders and diagnostic contact lens trials while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed Key Qualifications At least 1 year of retail management experience or experience in a clinical leadership roleAn associates degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program Strong communication skills and ability to work in a fast paced team environmentPassion for exceptional customerpatient care and a willingness to mentor and train othersFlexibility to adapt to changing business and schedule requirementsKnowledge of MS Word Google Docs and other basic office toolsOptical or clinical experience preferred but not required Now Optics dba Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind All employment decisions at our company are based on business needs job requirements and individual qualifications without regard to actual or perceived race color religion sex including pregnancy national origin age disability or certain classifications based on genetic information or any other characteristic protected by federal state or local laws regulations or ordinances If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position email retailcareersstantonopticalcom with your request This email address is not for general employment inquiries or correspondence We will only respond to those requests that are related to the accessibility of the online application system due to a disability #J-18808-Ljbffr Career Opportunities with Stanton Optical