Sales and Service Expert

JOB SUMMARY The Sales and Service Expert (SSE) delivers an outstanding and well‑rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience and New Member On‑boarding Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs. Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. Effectively and professionally enrolls guests using Company sales techniques and protocol. Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. On‑boards new members successfully and assist with all member retention activities in order to drive club profitability. Consistently achieves or exceed pe #J-18808-Ljbffr