Customer Experience Manager

HireTalent

Job Description

Now Hiring: CX Lead | Digital Customer Experience

Onsite – Raleigh, NC or Franklin, TN

Are you passionate about creating seamless digital experiences that customers love? Our Client is looking for a CX Lead to drive customer journey optimization, digital innovation, and impactful CX initiatives across web and eCommerce.

What You’ll Do:

Lead digital customer experience initiatives from strategy through execution.
Optimize customer journeys using UX best practices, journey mapping, and behavioral analytics.
Partner with UX, marketing, content, analytics, and product teams to improve engagement and conversion.
Manage multiple CX projects, timelines, workstreams, and stakeholder communications.
Support digital tools, personalization, CRO, and continuous experience improvement.

What You Bring:

5–7 years of experience in CX, UX, digital marketing, digital operations, CRM, or related fields.
Proven success leading digital initiatives from concept to delivery.
Strong customer journey mapping, UX, analytics, and project management skills.
Experience with CMS, CRM, MarTech, eCommerce, or digital analytics platforms.
Excellent communication, collaboration, and problem-solving abilities.

Ready to make a real impact on digital customer experiences?

Apply to explore this opportunity!

Apply

Vacancy posted 28 days ago

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