Customer Success Specialist

Customer Success Specialist – Schaumburg, IL 52,000 - 60,000/Annually (Dependent on experience) For the selected candidate, we will offer full health benefits, vision, dental, 401(k) match and 2 weeks PTO We are a well-established health and wellness manufacturer with over 20 years of experience helping people feel their best every day. Our inclusive product line supports a variety of wellness goals, including sleep, stress management, daily nutrition, and overall mind and body wellness. With multiple locations and a growing customer base, we are committed to providing high-quality products and exceptional customer experiences. We are currently seeking a Customer Support Specialist to join our team. This role is ideal for someone who enjoys helping people, has strong attention to detail, and takes pride in delivering outstanding service. Responsibilities Provide exceptional customer service through email, phone, and other communication channels as needed Process customer orders accurately and efficiently Enter and maintain order information within company systems Respond to customer inquiries regarding products, orders, shipping, and account information Assist customers with returns, exchanges, and credits Investigate and resolve customer concerns in a timely and professional manner Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction Maintain detailed and accurate records of customer interactions Qualifications Minimum one year of customer service experience within an office setting (manufacturing or distribution industry is preferred but not required) Experience in Microsoft Suite Salesforce or SAP experience (preferred) Excellent written and verbal communication skills Ability to manage multiple tasks and priorities in a fast-paced environment Positive attitude and commitment to providing exceptional customer experiences Corporate Resources, on behalf of our client located in Schaumburg, IL, is hiring for a full-time, permanent Customer Success Specialist. #J-18808-Ljbffr