Administrative Assistant

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

About Home Works Now

Home Works Now is a rapidly growing electrical, propane, plumbing, and generator company serving Southwest Florida. We specialize in Generac standby generator installations, maintenance, and service. We are seeking an organized, customer-focused Administrative Assistant / Generator Service Coordinator to help support our operations team and deliver exceptional service to our customers.

Administrative Assistant / Generator Service Coordinator

Position Summary

The Administrative Assistant / Generator Service Coordinator plays a critical role in supporting daily operations by answering phones, assisting customers, coordinating permits and HOA approvals, scheduling generator installations and service appointments, and maintaining accurate project documentation. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

Answer incoming phone calls and respond to customer inquiries professionally and courteously

Schedule appointments for generator maintenance, repairs, estimates, and installations

Communicate with customers regarding appointment confirmations, permit status updates, and project timelines

Handle customer concerns and route technical issues to the appropriate department

Permitting & Project Coordination

Prepare and submit electrical, gas, plumbing, and generator permit applications

Coordinate inspections with local municipalities and building departments

Track permit approvals and inspection schedules

Assist with obtaining and processing HOA architectural review applications and approvals

Maintain organized project files and permit records

Scheduling & Dispatch

Schedule generator service technicians and installation crews

Coordinate calendars and optimize technician routes

Monitor upcoming maintenance agreements and schedule recurring services

Assist with emergency and storm-related scheduling when necessary

Administrative Support

Create and maintain customer records in company software

Process documents, contracts, and work orders

Assist with invoicing and project closeout paperwork

Scan, file, and organize company records

Support management with special projects and reporting as needed

Qualifications

Required

Strong organizational and multitasking skills

Excellent verbal and written communication abilities

Proficiency with Microsoft Office (Word, Excel, Outlook)

Professional phone etiquette and customer service skills

Ability to work independently and as part of a team

Attention to detail and accuracy

Preferred

Experience in construction, electrical, plumbing, generator, or home services industries

Knowledge of permitting processes and HOA approvals

Experience with scheduling software, CRM systems, or service management platforms

Familiarity with Generac products and services

Prior dispatching or project coordination experience

Compensation & Benefits

Competitive pay based on experience

Paid holidays

Paid vacation

Opportunities for growth and advancement

Training provided

Supportive team environment

Long-term career opportunities with a growing company

Ideal Candidate

We are looking for someone who:

Enjoys helping customers

Thrives in a fast-paced environment

Is highly organized and detail-oriented

Can manage multiple projects simultaneously

Communicates professionally with customers, inspectors, HOA representatives, and team members

Takes pride in keeping projects moving efficiently from start to finish

Schedule

Monday through Friday

Full-Time

Occasional overtime during hurricane season or peak demand periods

Join Home Works Now and become an important part of a team that helps protect Southwest Florida homeowners with reliable backup power solutions.