Patient Service Representative I

divh2Patient Service Representative I/h2pIntegrated Medical Professionals - We are the largest multi-specialty urology focused practice in the country. Our doctors and staff are committed to providing the highest level of quality medical services available. Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients./ppThis position is in our office located at:/pp1305 Franklin Avenue Suite 100/ppGarden City, NY 11530/ppNo weekends, no evenings, no holidays/ppWe offer competitive pay as well as PTO, holiday pay, and a comprehensive benefits package!/ppBenefits:/pulliHealth insurance/liliDental insurance/liliVision insurance/liliLife insurance/liliPet insurance/liliHealth savings account/liliPaid sick time/liliPaid time off/liliPaid holidays/liliProfit sharing/liliRetirement plan/li/ulh3General Summary/h3pThe Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff./ph3Essential Job Function/Competencies/h3pResponsibilities include but are not limited to:/pulliWelcomes and greets all patients and visitors, in person or over the phone./liliIs responsible for keeping the front desk area clean and organized./liliRegisters new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)./liliCollects outstanding patient balances./liliObtains referrals and authorizations when required./liliScans incoming faxes, consents, reports, and all other patient information into patient chart./liliGenerates batch transmittal reports for each day./liliFacilitates the patient flow by notifying the provider or other medical staff of the patients arrival, being aware of delays, and communicating with patients and clinical staff./liliSchedules follow up services and office visits for patients./liliResponds to inquiries by patients, prospective patients, and visitors in a courteous manner./liliKeeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment./liliProtects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended./liliEnsures proper hand off of responsibilities once their task is completed./liliMeets established attendance criteria and starts work promptly. Punctual and dependable for assigned/confirmed shifts./liliRespects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language, and actions./liliConsistently demonstrates good use of time and resources./liliEnsuring that all medical records are accurate and complete./liliPerforms other position related duties as assigned./li/ulh3Certifications, Licenses or Registry Requirements/h3ulliN/A/li/ulh3Knowledge | Skills | Abilities/h3ulliSkill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs./liliAbility to answer multiple incoming telephone calls./liliDemonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations./liliCustomer-oriented with ability to remain calm in difficult situations./liliAbility to work independently and manage multiple deadlines./liliAbility to comprehend established office routines and policies./liliAbility to keep financial records and perform mathematical tasks./liliKnowledge of Medical Terminology./liliExcellent verbal and written communication skills./liliProficient interpersonal relations skills./liliBasic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)./liliAbility to navigate online health insurance portals to verify benefits./liliRegularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA CMS guidelines for Parts C D on General Compliance and Fraud, Waste Abuse./liliComplies with HR confidentiality standards./li/ulh3Requirements/h3pEducation Requirements:/ppHigh School Diploma or equivalent required./ppSome college work preferred./ppExperience Requirements:/ppMinimum of 1-3 years customer service experience required. Experience in a medical office; specifically, urology, preferred./ppBasic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred./ppRequired Travel:/ppN/A/ppPhysical Demands:/ppCarrying Weight/ppFrequency/pp1-25 lbs. Frequent from 34% to 66%/pp26-50 lbs. Occasionally from 2% to 33%/ppPushing/Pulling/ppFrequency/pp1-25 lbs. Seldom, up to 2%/pp100 + lbs. Seldom, up to 2%/ppLifting - Height, Weight/ppFrequency/ppFloor to Chest, 1 -25 lbs. Occasional: from 2% to 33%/ppFloor to Chest, 26-50 lbs. Seldom: up to 2%/ppFloor to Waist, 1-25 lbs. Occasional: from 2% to 33%/ppFloor to Waist, 26-50 lbs. Seldom: up to 2%/p/div

Integrated Medical Professionals, PLLC