Guest Room Attendant | Hotel Don Fernando de Taos Hilton

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Maintains standards of quality and cleanliness throughout daily assignments.

Observes all house and safety rules, housekeeping room procedures, and security procedures.

Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.

Returns and restocks cart at end of shift.

Complete additional deep cleaning / seasonal cleaning functions as scheduled.

Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

Minimum one year cleaning experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Knowledge of proper chemical handling.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.