Location Manager

Kiva Cowork is looking for a friendly, detail-oriented part-time Front Desk / Location Manager to help run the day-to-day operations of our coworking spaces. This person will be the first face members and guests see, setting the tone for a warm, professional, and productive environment at our State Street location in Santa Barbara. Schedule Part-time, in-person 20 hours a week (flexible scheduling- depends on the availability of the candidate) Shifts fall within business hours (8 AM–5 PM) Coordination required with the Funk Zone location manager to stagger lunch breaks What You'll Do Member & Guest Experience Greet all members and visitors warmly; learn names and faces over time Answer phones with a friendly greeting; return missed calls promptly and professionally Give tours to prospective members, explaining pricing, membership rules, and what makes Kiva different from other coworking spaces Handle member questions and concerns, escalating anything you're unsure of Check and respond to emails New Member Onboarding Create customer accounts and assign contracts (day pass or membership) Set up auto pay/auto invoicing and collect payment information Provide wifi access (guest or secure member wifi) and set up printing access Issue building/Kisi access and relevant door codes for new members Share parking information and give a full space tour Daily Opening Tasks (depending on the final shift schedule) Unlock the front door by 8:30 AM Turn on all lights and start music Run a load of dishes, continue to check on it throughout the day Make coffee (two pots, more as needed) and ensure the kitchen is clean and stocked Stock phone booths with pens/notepads and wipe down surfaces Wipe down outside patio surfaces/tidy up outside Turn on conference room TVs and the main space TV; confirm Zoom Rooms is working Review the day's bookings and prep/clean conference rooms as needed Daily Closing Tasks (depending on the final shift schedule) Empty and clean coffee carafes; put away food Start the dishwasher Turn off conference room lights and TVs Erase phone booth whiteboards and update with the next day's date Sort and organize mail using the mailbox tracking sheet (Google Sheets) Ongoing Upkeep Keep the kitchen clean and stocked throughout the day (check about every hour) Clean and stock bathrooms as needed Maintain the espresso machine daily (backflush and sanitize, typically around 4 PM) Take out trash and do a deeper tidy on designated days (Tuesdays/Thursdays) Use stainless steel cleaner on fridges, sinks, and metal surfaces Proactively spot issues before they become problems — temperature, printer paper, low supplies — and let the Manager know what's running low What We're Looking For Friendly, personable, and comfortable interacting with a wide range of people Strong attention to detail and a proactive, "notice it before it's a problem" mindset Comfortable learning new software/systems (Yardi, Kisi, RingCentral, Outlook) Reliable and punctual — especially important for opening duties Prior customer service, hospitality, or front-desk experience a plus Able to work across multiple locations as needed in Santa Barbara Compensation $21/hour, approximately 20 hours/week Opportunity for advancement and a 10-15% raise after the first month Additional hours available for those interested in coordinating events (e.g. speaker series, community networking events) Discounts with local businesses and access to the coworking locations outside of work hours #J-18808-Ljbffr