Estimator

Responsibilities Estimating & Customer Service: Review all damage reports and photographs to determine the full extent of repairs needed. Thoroughly inspect vehicles and document all visible damage. Write accurate and complete repair estimates using CCC ONE and Mitchell Estimating systems. Enter customer and insurance company notes into CCC ONE. Enter detailed estimate line notes and upload labeled photos into CCC ONE. Verify whether customer insurance policies cover OEM or aftermarket parts and explain the differences to customers. Check availability of non‑OEM parts while writing original estimates. Follow up on estimates not scheduled within 24 hours and make additional attempts to secure repairs. Review all damages with customers during drop‑off appointments, including prior and accident‑related damage. Review completed repairs with customers during vehicle delivery. Address customer concerns professionally and provide exceptional customer service throughout the repair process. Handle obvious total loss vehicles and non‑drivable vehicles. Assist with answering incoming phone calls as needed. Parts & Repair Coordination: Order parts and materials needed to complete repairs. Verify incoming parts and mirror‑match replacement parts with damaged parts. Organize parts and distribute them to technicians. Return incorrect or damaged parts to suppliers. Schedule repairs and coordinate with production staff to ensure timely completion. Monitor repair progress and ensure quality standards are met. Prepare invoices upon completion of repairs. Administrative Duties: Maintain accurate records of estimates, supplements, repairs, and customer interactions. Keep computer files and documents organized and easily accessible. Participate in cross‑training opportunities, including the parts department. Participate in company meetings, training, and continuing education. Follow all company policies, procedures, and safety requirements. Maintain a clean, organized work area. Clock in and out daily for Workers' Compensation purposes. Qualifications Valid Driver's License required. Previous estimating, collision repair, auto body, automotive, or insurance‑related experience preferred. CCC ONE and Mitchell Estimating experience preferred. Strong computer skills. Excellent phone etiquette and customer service skills. Ability to work well under pressure and in a fast‑paced environment. Strong attention to detail and organizational skills. Automotive knowledge and common‑sense understanding of vehicle parts and repairs. Professional demeanor and positive attitude. Ability to work respectfully and effectively with customers, insurance adjusters, vendors, and coworkers. Physical Requirements Ability to sit, stand, bend, twist, and walk throughout the workday. Ability to lift up to 50 pounds, with assistance available when needed. Ability to work in both office and shop environments. What We're Looking For Positive attitude and strong work ethic. Detail‑oriented and highly organized. Strong communication and problem‑solving skills. Ability to manage stress and multiple priorities effectively. Team player committed to providing outstanding customer service. #J-18808-Ljbffr