Security Associate | Full Time

Security Associate at HI USA New York City HostelDo you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.Position Details:Pay: $19 - $21 per hourShifts: Flexibility to work both PM and Overnight shifts requiredType: Full Time, Benefits EligibleBenefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).Perks:- Free stays at other HI USA hostels (subject to availability)- Discounts on hundreds of brands- On-the-job training- Opportunities for growth within HI USA- Friendly and inclusive work environment- A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industryRole Objectives:- Ensure a safe environment through active patrol, strict access control, monitoring, and reporting- Greet staff, guests, and vendors in a courteous and attentive manner- Respond swiftly and appropriately to distress and emergency calls- Collaborate effectively with management, reception, and housekeeping staff- Provide excellent guest service and support the hostel's welcoming atmosphereRole Responsibilities:- Patrol property on foot to secure employees and guests across multiple floors and common areas- Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary- Communicate suspicious behavior and incidents to staff and management in a timely manner- Monitor surveillance equipment as needed for incident response- Control access points, manage heavy traffic during check-ins, check-outs, and events- Complete daily reports and shift recaps- Secure all doors, windows, and exits based on shift requirements- Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages.- Provide lobby support during high-traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs.- Perform other duties as assigned by managementSkills/Qualifications:-High school diploma or equivalent-New York Security Guard License (unarmed position)-1 year of security officer experience-Ability to obtain F53 license within 90 days if not already possessed-Customer service experience-Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process-Experience in 24/7 hospitality/retail environments-Willingness to learn hostel operations-Helpful and courteous demeanorPhysical Requirements:- Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear- Occasionally required to climb or balance- Must be able to lift and/or move up to 50 pounds- Moderate noise level in the work environmentReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We Make a Difference!At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.