Food and Beverage Manager/Supervisor

Job Description

Job Description

We’re looking for a Manager and Supervisor to help lead the team at our brand-new family entertainment facility opening soon at Twelve Oaks Mall, Novi!

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Food & Beverage (F&B) Manager or Supervisor is responsible for managing all F&B operations and delivering an excellent customer experience. They will forecast, plan and manage all F&B orders, staff and finance.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties

Customer Service

• Provide excellent customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Preserve excellent levels of internal and external customer service.
• Investigates and resolves customer complaints regarding food quality, service, or accommodations.

Team Management

• Selects, coaches, and develops effective staff for the Food & Beverage Department.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Issue disciplinary actions for department staff.

Food & Alcohol Safety

• Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Schedules and receives food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Conducts alcohol and age restriction control in accordance with company policies

Operations Management

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Monitors department budgets and payroll records, and reviews financial transactions in order to ensure that expenditures are authorized and budgeted.
• Conduct & monitor department inventory, submitting reports on weekly & monthly basis.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and health.

Qualifications

• 3-5 years food & beverage management experience, preferably in the restaurant / fast food / hospitality industries.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands:

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)

Skills

• Milling
• Fast Food Restaurant
• Garnishing
• Customer Service
• Hospitality
• Auto Delivery
• Food Preparation
• Flexibility
• Forecasting
• Compliance
• Bending
• Management Skills
• Alcohol Abuse Prevention

About Round One Entertainment Inc.

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids. In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open. Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market. As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.