Front Desk Agent

Front Desk AttendantThe Galt House Hotel is growing and we are searching for our 1st and 2nd shift front desk attendant opportunities to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner.Apply today and come be a part of this amazing organization and our dynamic team!Requirements for the front desk attendant:Process all guest check-ins, check-outs, room assignments, and room change/late check-out requestsSecure payment; activate/reissue room keys; document exceptionsVerify and/or adjust billing for guestsClear departures in computer systemAnticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of dayMaintain positive guest relations at all timesCoordinate with Housekeeping to track room status and guest concernsFile guest paperwork or documentationRun and check daily reports, contingency lists, and credit card authorization reportsSupply guests with directions and informationAnswer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfactionArrange transportation for guests/visitorsCount and secure bank at beginning and end of shiftCash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide changeAccept and record wake-up call requests; deliver to PBXCommunicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)Assist PBX with switchboard dutiesAssist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such.Provide Concierge service when no Concierge is available.Assist in other Front Desk areas as assigned.Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Resolve guest complaints, ensuring guest satisfactionMonitor and maintain cleanliness, sanitation, and organization of assigned work areasAnswer department telephone within 3 rings, using correct greeting and telephone etiquettePromote positive guest relations to all individuals approaching the Front DeskOther duties as assignedQualifications for the front desk attendant:High School Diploma or GED2 years of customer service experience preferably in the hospitality industryBasic computer and math skillsProfessional telephone etiquette and office skillsExcellent oral and written communications skillsFluency in English with preferred experience in a foreign languageAbility to input and access information in the property management system/computers/point of sales systemAbility to type proficientlyAbility to suggestively saleAbility to analyze and solve problemsThe Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k.The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed. Galt House Hotel