Director of Operations

About SCR:

SCR has been family-owned and operated since 1957 and is the Midwest's leader in commercial refrigeration, HVAC, building automation, and food service design, installation, and maintenance. Serving Minnesota, Wisconsin, North Dakota, South Dakota, Iowa, and beyond, we've built a reputation for quality, reliability, and service excellence.

At SCR, our employees are more than a team, they're family. We provide opportunities for personal and professional growth, because we know that happy employees create happy customers.

Our Core Values:

Perseverance / Integrity / Family / Stability / Competency

People and Safety:

At SCR, we believe safety isn't just about rules; it's about people. Our culture of safety is the foundation of how we work. From the field to the office, it is a shared responsibility and a priority at every level of our organization.

Why our team loves working at SCR (Straight from our employees!):

• Family-like culture where you are known, not a number
• We are trusted by ownership
• Awesome bosses
• Leaders who work alongside you
• Co-workers become friends
• Generous profit sharing (5-10%)
• Great medical benefits (SCR pays 90% of employee coverage)
• FREE dental coverage
• Generous paid vacation, holidays, and sick time
• Technology-driven, cutting-edge company
• Strong reputation in the community
• Collaborative, team-oriented environment
• Flexible workplace that supports work-life balance
• Fun, highly anticipated annual Christmas party
• Career growth opportunities

Job Summary:

The Director of Operations is responsible for the overall leadership, performance, and profitability of the company's operational departments while ensuring the team's delivery of positive customer experience.

This position provides strategic direction and oversight of all construction operations, including Refrigeration Installation, HVAC Installation, and Controls, as well as Facilities, Fleet, Purchasing, and the Northern location operations.

The Director of Operations is accountable for ensuring operational excellence, financial performance, safety, efficiency, and continuous improvement across all assigned departments. This role maintains full profit and loss (P&L) responsibility for all operational functions and works closely with ownership to support the company's strategic goals and long-term growth.

This role will report directly to ownership and is responsible for creating measurable metrics and achieving defined operational and financial goals. The Director of Operations will also play a critical role in fostering collaboration, working closely with multiple teams to align project goals and budgets. A key part of the role is ensuring safety protocols are followed and aligning project goals with budgets and company priorities.

Partnering with ownership, operations, and service, the Director of Operations will align their efforts with overall company goals while upholding SCR's core values.

Roles and Responsibilities:

• Set the standard for safety excellence by leading your departments in consistent adherence to established protocols and fostering a proactive culture of safety.
• Provide strategic leadership and oversight for all construction operations, including Refrigeration Installation, HVAC Installation, and Controls in meeting or exceeding our customer's expectations.
• Directly manage and develop the Refrigeration Manager, HVAC Manager, Controls Manager, Facilities Manager, Purchasing team, and the Northern location Operations Manager.
• Ensure operational consistency, accountability, and execution across all assigned departments and locations.
• Develop and implement operational strategies that support company goals, growth initiatives, and long-term business objectives.
• Maintain full profit P&L responsibility for all assigned operational departments.
• Develop, manage, and monitor operational budgets, forecasts, and financial performance metrics.
• Establish and analyze operational (financial and non-financial) KPIs and implement action plans to improve profitability and process efficiency.
• Establish and monitor key performance indicators (KPIs) to measure departmental performance and drive continuous improvement.
• Identify and implement process improvements that increase productivity, efficiency, quality, and customer satisfaction.
• Ensure successful execution of all construction projects through effective planning, resource allocation, communication, and leadership.
• Provide strategic oversight of purchasing activities, including procurement processes, vendor relationships, inventory management, and cost control initiatives.
• Oversee facilities operations, including warehouse management, building maintenance, campus operations, and company assets.
• Ensure the company fleet is maintained, utilized efficiently, and operated in compliance with company policies and safety standards.
• Lead efforts to improve operational workflows, eliminate inefficiencies, and standardize processes across departments.
• Collaborate with ownership and senior leadership to develop and execute company-wide strategic initiatives.
• Ensure compliance with all applicable safety requirements, company policies, and industry regulations.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Oversee hiring, performance management, succession planning, and leadership development within assigned departments.
• Utilize data, reporting, and operational metrics to drive informed decision-making and business performance.
• Partner with department leaders to identify opportunities for growth, efficiency improvements, and enhanced customer service.
• Ensure all departments operate in alignment with company goals, budgets, and performance expectations.
• Serve as a key member of the leadership team, providing operational insight and recommendations to ownership.
• Comply with all company safety policies, procedures, and applicable regulations while maintaining a safe, clean, and professional work environment. Promptly report hazards, incidents, and unsafe conditions to help protect employees, customers, and company property.
• Perform other duties as assigned by supervisor.

Minimum Requirements:

• Bachelor's degree in Construction Management, Engineering, Architecture, Business, or related field (or equivalent experience).
• 10+ years of progressive construction/and or industry experience, with at least 5 years in a leadership or management role.
• Proficient in Microsoft Word and Excel, with a solid foundation in general computer skills and basic software applications.
• Proficient in reading and interpreting blueprints, schematics, and technical drawings.
• Experience with ERP or project management software.
• Proven experience in overseeing budgets, P&L accountability, and performance metrics.
• Strong knowledge of construction methods, building codes, safety regulations, and project management practices.
• Demonstrated success in managing and developing construction teams.
• Excellent leadership, communication, and organizational skills.
• Ability to build strong relationships with ownership, clients, vendors, and internal teams.
• Current valid driver's license with a clean driving record.

Physical Requirements:

• Ability to sit or stand for extended periods while performing office work, attending meetings, or at construction sites.
• Required to climb ladders, stairs, and navigate work sites safely.
• Ability to stand, bend, and kneel for extended periods during site inspections.
• Comfortable with exposure to various construction environments, including noise, dust, and varying weather conditions.
• Ability to lift and carry materials or tools up to 50 lbs occasionally.
• Frequent use of computers, phone, and other standard office equipment.
• Ability to communicate clearly and effectively in person, on the phone, and in virtual meetings.
• Ability to travel between multiple sites as required.
• Must have the capacity to hear and communicate clearly in both office and noisy environments.
• Expected to travel between sites as needed.

Supervises:

Construction Managers, Operations Managers, Facilities Manager, Purchasing

Perks of Joining Our Team:

• People First. Always. We support and invest in our team.
• Annual Profit Sharing: Eligible employees receive 5-10% profit sharing each year based on company performance.
• Health Insurance: Excellent, high-quality medical coverage with multiple plan options to fit your needs.
• Free Dental Insurance: SCR covers 100% of dental premiums for employees and their families.
• Vision Insurance: Affordable vision coverage for employees and families.
• Company-Paid Life Insurance: SCR provides life insurance coverage for employees and all their dependents.
• Voluntary Benefits: A wide range of optional benefits including life insurance, disability coverage, accident and critical illness plans, identity protection, and more so you can tailor your coverage to your needs.
• Retirement Savings: 401(k) Retirement Savings.
• Paid Time Off & Holidays: Competitive PTO allowance plus paid holidays.

EEO/AA/M/F/Vets/Disabled