Storage & Backup Engineer

Lead Engineer, Infrastructure Engineering and Provisioning

We are seeking a Lead Engineer to design, operate, and continuously improve enterprise storage and data protection platforms across a hybrid environment. The role will focus on Commvault backup & recovery, IBM Spectrum Scale (GPFS) / ESS, Linux engineering with scripting/automation, and operational support for block storage platforms (Pure Storage, Dell EMC Unity, Dell PowerStore). This position partners closely with Infrastructure, Cloud, Security, and Application teams to deliver reliable, scalable, secure, and well-governed storage and backup services.

Key Responsibilities

• Commvault – Backup, Recovery, and DR Engineering
• Administer and support enterprise Commvault environments (e.g., CommServe, MediaAgents, policies, schedules, retention, reporting).
• Monitor backup operations, troubleshoot failures, and drive performance/throughput improvements.
• Engineer and enhance backup/restore strategies to meet RPO/RTO, compliance, and cyber resilience requirements, including routine restore validations and DR test support.
• Implement operational governance (standard runbooks, KPIs, alerting, incident/problem/change alignment).

• IBM Spectrum Scale – GPFS / ESS Operations & Engineering
• Support and maintain GPFS / ESS environments: health monitoring, capacity planning, performance tuning, patching support, and incident triage.
• Execute and improve operational procedures for scaling, upgrades, and resiliency across Spectrum Scale clusters.
• Collaborate with vendors/partners as needed to resolve complex issues and reduce operational risk through proactive management.

• Linux Engineering + Scripting/Automation (Toil Reduction)
• Build automation for repeatable operations (provisioning, validation checks, reporting, backups, lifecycle tasks).
• Develop and maintain scripts and workflows (e.g., Bash/Python) and integrate with enterprise tooling for observability and reliability.
• Produce high-quality documentation, runbooks, and knowledge articles to enable consistent operations and cross-team execution.

• Block Storage Operations (Recommended Skill Area) – Pure / Unity / PowerStore
• Provide engineering support and operational oversight for block storage platforms including Pure Storage, Dell EMC Unity, and Dell PowerStore (capacity, performance, incident response, lifecycle coordination).
• Support storage connectivity concepts (e.g., multipathing, iSCSI/FC fundamentals) and coordinate with network/compute teams for end-to-end issue resolution.

• Service Delivery, Reliability, and Collaboration
• Participate in on-call rotations as required and drive improvements that reduce repeat incidents.
• Partner with application/platform teams to onboard workloads, define protection policies, and ensure recoverability.
• Ensure changes follow governance and operational readiness standards (validation plans, rollback, post-change verification).

Required Qualifications

• Strong hands-on experience with Commvault administration and troubleshooting in an enterprise environment.
• Working experience with IBM Spectrum Scale (GPFS) / ESS operations and support.
• Strong Linux administration skills and proficiency in scripting/automation (e.g., Bash and at least one higher-level scripting language).
• Proven ability to troubleshoot complex infrastructure issues, perform root-cause analysis, and implement durable fixes.
• Strong communication skills with ability to coordinate across global teams and document operational standards clearly.

Preferred / Nice-to-Have

• Experience supporting block storage platforms: Pure Storage, Dell EMC Unity, Dell PowerStore. (For Costa Rica, this skill is recommended vs. mandatory.)
• Experience with ITSM processes (incident/problem/change) and operational governance for infrastructure platforms.
• Exposure to hybrid/cloud-integrated backup or storage designs.

Working Model / On-Call

• Participate in an on-call rotation and support planned maintenance windows as needed.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.