Patient Services Advocate / Pharmacy Technician

Job Description

Job Description

Are you a driven, patient-obsessed professional who thrives under pressure, owns outcomes, and refuses to settle for average? Do you want a long-term career where your initiative, technology fluency, and genuine care for people directly impact patients every single day? 

National Integrative Health — a national healthcare consulting firm and global pharmaceutical broker to health plans and health systems — is hiring a Patient Services Advocate / Pharmacy Technician. This is a high-impact, dual role for go-getters who love solving complex problems, navigating healthcare systems, and delivering exceptional service in a fast-paced environment. 

This is not a passive support job. You will be expected to take ownership, anticipate needs, drive resolutions, and turn challenging patient situations into success stories while collaborating with a high-performance team. 

Who Thrives Here 

We are looking for highly motivated candidates who: 

• Are true self-starters who generate momentum and take initiative without being asked 
• Love a challenge and stay calm, focused, and effective when volume is high or emotions run hot 
• Are deeply passionate about caring for patients and removing barriers to care 
• Want a long-term career path, not just another job 
• Excel in collaborative, high-accountability team environments 
• Are comfortable and proficient with modern technology tools

 

What You’ll Do 

• Serve as a primary advocate for patients navigating clinical pharmacy services, specialty medications, prior authorizations, benefits, appointments, and care coordination 
• Support pharmacy technician and mail-order pharmacy operations, including medication coordination, documentation, and ensuring timely delivery 
• Conduct outreach to patients for mail-order pharmacy enrollment and medication support 
• Handle multi-channel communications (phone, email, text, fax, e-scribe, patient portal, and secure messaging) with speed and professionalism 
• De-escalate tense or frustrated patient interactions and turn them into positive experiences 
• Document all interactions accurately and keep records current across systems 
• Collaborate daily with clinical, pharmacy, benefits, and operations teams to remove obstacles for patients 
• Maintain strict HIPAA compliance and attention to detail in a high-volume setting 

Technology You’ll Master and Use Daily Proficiency (or rapid ability to master) across: 

• Microsoft 365 suite/Teams 
• RingCentral 
• Internal portals and systems 
• SharePoint 
• Slack 
• WhatsApp (for international team communications) 
• Pharmacy software, vendor portals, email, text, and fax platforms 

Schedule & Location 

• Full-time, Monday–Friday 
• Pharmacy hours: 8:00 AM – 6:00 PM CST (specific shifts determined separately) 
• In-office position 

Compensation & Benefits 

• Pay: $50,000 – $70,000 per year, based on experience 
• Bonus opportunities 
• Medical, dental, and vision insurance 
• Paid time off 
• Flexible schedule options within the role structure 

Ideal Background 

• Certified Pharmacy Technician (CPhT) preferred but not required 
• 3-5 years pharmacy technician experience preferred. Hospital or infusion experience ideal but not required 
• Experience in patient-facing healthcare, clinical or retail pharmacy, mail-order pharmacy, benefits coordination, prior authorizations, patient navigation, or high-volume healthcare customer service 
• Strong understanding of (or ability to quickly learn) prior authorization processes, insurance/benefits basics, and HIPAA requirements 
• Excellent verbal, written, and electronic communication skills with the ability to explain complex information simply and compassionately 
• Proven ability to multitask, stay highly organized, and manage multiple patient cases with precision 
• High emotional intelligence and a genuine patient-centered mindset 
• Thrives in professional office environment 

Why This Opportunity 

At National Integrative Health you will have real ownership, measurable impact on patients’ access to medications and care, and the chance to grow with a team that sets a high bar. If you are a technology-capable, career-minded go-getter who is passionate about helping people and ready to perform at a high level every day — this is your next move. 

Apply now and tell us why you are the candidate who will own this role and elevate the patient experience. We are ready for the right high-performer.