Patient Relations Coordinator (Customer Service Rep I 01041)

Description Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans. Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank. Essential Duties and Responsibilities: Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. Processing order entries, up to 100 per day. Coordinate with various branches for remote printing and must be flexible between duties. Troubleshoot equipment as needed for repair or decide if damaged beyond repair. Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies. Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes to maintain file integrity. Resolve issues with the Veterans Affairs (VA) office. Run and process daily route reports. Cross-trained to function in multiple departments as needed Shift: 8a - 5pm (On site) Education and Skills: High School Diploma or higher education Brightree and Apachetta highly preferred or other windows based EMR software Ideal candidates will have 2 years of experience in patient file creation and order production Medical Chat Software experience Advanced data entry skills including: 10-Key, Typing 35 WPM Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) High Call Volume experience Multitasking is essential, you must be able to communicate effectively while document processes. Effectively uses time management skills. Benefits Hours M-F 8-5 p.m. Weekends may be needed in an emergency. 401K with 2% matching Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage) Paid Holidays Vacation & Sick Time Discretionary Employee Bonus (Performance Based) Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. Requirements Must be legally able to work in the United States. Must be able to understand and speak English fluently. Spanish is a plus. Must be able to work 8a - 5pm Shift 2 years’ experience in a medical office, call center, DME, or hospital required Ability to process written and oral communication from various sources. Must be able to work on the weekends in emergency situations only. Military Retirees/Veterans and/or their Family members encouraged to apply