Claims Adjuster I - Casualty (Auto)

Job Title: Claims Adjuster I - Casualty (Auto) FLSA Status: Exempt Job Family: Claims Department: Casualty Claims Location: Fort Wayne, IN (In-Office Position) Job Summary Responsible for effectively analyzing and resolving assigned claims consistent with Claims Department standards and company objectives. Position Essential Functions and Responsibilities Resolve all assigned claims within established settlement authority in a prompt, fair and equitable manner. Identify and investigate coverage, damage, and reserve adequacy on assigned claims. Apply statutes, common law, and other applicable legal and regulatory concepts for the effective, efficient and equitable resolution of assigned claims. Communicate with policyholders, agents, claimants, attorneys, medical providers and other persons as needed and direct independent adjusters, appraisers and other support service providers to ensure effective, efficient, and equitable claims resolution. Acquire, record and maintain all essential file documentation in accordance with established guidelines. Provide timely status reports regarding assigned claims to Claim Department management and others. Identify and pursue appropriate cost containment, loss mitigation and subrogation recovery opportunities. Participate and provide input in departmental meetings or interdepartmental meetings, projects or processes that relate to the claims function. Travel as needed to attend training programs, conferences, mediations or other legal proceedings, and conduction of investigations relating to claims resolution. Further the attainment of overall Claim Department objectives by assisting other claims personnel as needed. Complete other projects as assigned. Positional Responsibilities (Supplement) Handle a defined volume of auto claims daily, ensuring timely contact, investigation, and resolution. Conduct thorough investigations including liability determination, damage evaluation, and coverage analysis. Initiate prompt contact with all involved parties to gather facts and document statements. Review police reports, estimates, photos, and related documentation to assess damages and exposure. Maintain accurate and complete claim file documentation in accordance with guidelines. Communicate professionally with insureds, claimants, agents, repair facilities, and vendors. Establish and update reserves based on claim developments. Resolve claims within authority in a prompt, fair, and equitable manner. Identify cost containment opportunities and subrogation potential. Coordinate with appraisers, repair facilities, and other service vendors. Provide timely updates and status reports to management. Meet file quality and audit expectations. Participate in meetings, training, and process improvement efforts. Assist team members and support department objectives as needed. Additional Skills Ability to analyze auto claims including liability and damages. Strong written and verbal communication skills. Ability to make independent decisions within authority levels. Strong organizational and time management skills. Ability to handle difficult or confrontational situations professionally. Knowledge, Skills, and Abilities Effective communication with others (both oral and written). Ability to make independent decisions. Strong interpersonal skills. Strong organizational skills.Ability to handle confrontational situations productively. Ability to access, input and retrieve information from a computer. Ability to sit for prolonged periods of time. Effective interface with external contacts, Brotherhood employees, managers, and department staff members. Education and/Or Experience High School Diploma or equivalent required. Must be able to take and pass mandatory adjuster licensing requirements. Must have one to two years of general business, insurance, or related experience. Bachelor’s degree or equivalent work experience desired. AIC/CPCU or other insurance-related coursework desired. Experience in investigation, customer service, negotiation, and/or construction desired. Experience in insurance, legal and/or medical knowledge desired. Terms and Conditions This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche. Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at‑will”. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr