Lead Case Manager

SUMMARY

Lead Case Manager for the Employer and Community-Based Organization Partnerships Initiative Program is responsible for overseeing and taking the lead on all VSC SA ECBO cases The Lead Case Manager will provide case conferencing assistance to all ECBO case managers on location and assist with case management plans to include the assessment, job preparation, training, support services, the overall program budgeting, and job placements of participants. The Lead Case Manager will also coordinate and assist with "outreaching" for eligible homeless and unemployed Texas residents (clients) in need of services including support services, benefits information and assistance, emergency shelter or other housing referrals, minimize the client's dependence on public welfare, job training, and job placement and follow-up services. The Lead Case Manager will have individual and site specific and measurable goals to meet in serving these clients including number of enrollments, placements per month, support services, meeting budgetary goals, training requirements for the client, job preparation assistance, monthly hiring events, annual housing events, 30-day retention, 90-day retention, employer commitments, group presentations, and coordination with other community resources. The Lead Case Manager must always coordinate their work efforts with other members and/or other programs of the organization, to assure non-duplication of services, provide maximum opportunity and benefits to the client, and always support the integrity and good name of the organization. Lead Case Managers are expected to be sensitive to the needs of these homeless and unemployed individuals and must at all times treat the clients with respect and professional care. Lead Case Managers will be responsible for maintaining detailed descriptive case notes on every client, complete and submit required weekly, monthly, quarterly, and annual reports on a timely basis, and perform other program tasks as assigned by their supervisors.

JOB DUTIES & RESPONSIBILITIES

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Lead the ECBO case managers and provide case management support to the team.
• Perform as the lead case manager in addressing the needs of individuals experiencing homelessness and unemployed that apply for services.
• Prepare and submit support service requests as needed.
• Prepare and submit MIS data information on the client cases as required.
• Responsible for processing support services requests and collecting verification receipts for all expenses.
• Maintain clients' files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence related to the client.
• Responsible for achieving the site and individual goals assigned and prepared to provide corrective action plans for the same.
• Responsible for individual and site goals including number of enrollments, placements per month, support services, training requirements for the client, job preparation assistance, monthly hiring events, annual housing events, 30-day retention, 90-day retention, employer commitments, meeting budgetary goals, group presentations, and coordination with other community resources.
• May participate in preparing documents, reports, literature, or presentations that will require computer skills and knowledge of software programs including Word, Excel, and PowerPoint.
• Must understand the nuances of the homeless and veterans' community and are expected to always demonstrate sensitivity and patience with the clients.
• Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.
• Other duties as assigned by supervisor.

JOB REQUIREMENTS

• Must have a Bachelor's Degree from an accredited college or university and at least (3) years' experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred
• Or a minimum of an Associate's Degree from an accredited college with a minimum of (5) years' significant experience in related work experience.
• Must have transportation and a valid Texas driver's license.
• Must also provide proof of current vehicle liability insurance.
• Must pass a drug test and background record check.

SKILLS & ABILITIES

• Typing
• Computer literate in using Word, Excel, Access, PowerPoint, and Outlook
• Good understanding of the multitude of problems faced by applicants
• Must be able to effectively communicate verbally and in writing.
• Must be able to speak before groups when necessary
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Must be able to make independent decisions in coordination with service objectives.

Responsiveness to Internal and External Clients

(Providing superior customer service; treating others with respect; assisting others to achieve success)


Solution-oriented approach

(Finding solutions to everyday challenges; being innovative and proactive)

Adaptability

(Adjusting to change even under stressful situations while helping others to make the same transition)

Teamwork

(Working together cohesively, towards a common goal, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance)

Work Standards

(Meeting high standards that are supportive of policies and procedures)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Page Break

C = Constantly (2/3 or more of the time)

F= Frequently (from 1/3 to 2/3)


Page Break

O = Occasionally (up to 1/3 of the time)

R = Rarely (less than one hour per week)


Page Break

N/A = Not Applicable

Page Break

Page Break

PHYSICAL DEMANDS

FREQUENCY

PHYSICAL DEMANDS

FREQUENCY

Lifting up to ____20______lbs.

R

Vision - Ability to adjust focus

F

Sitting

F

Reaching over shoulder

O

Walking

F

Stooping

R

Bending waist

F

Driving

O

Balancing

F

Pushing

R

Climbing

R

Pulling

R

Kneeling

R

Talking

C

Vision - Close Vision

C

Hearing

C

Vision - Distance Vision

O

Other ___________

Page Break

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employees will also be required to work in varied office and residential environment based on assigned caseload. Employees will be able to handle and de-escalate situations that may arise while at work.


BENEFITS

• Retirement Program
  • 6% Employer matching (after 1 year of employment; 100% vested)
• $500, company-provided, monthly allowance for:
  • Dental insurance
  • Health insurance
  • Vision insurance
• 12 hours (monthly) of PTO (after completed probationary period)
• Employer provided life insurance
• 5% salary increase after completing probationary period
• Cell phone stipend (paid quarterly)
• 14 paid holidays

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It's also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.