Benefits Administrator

Overview

It is the responsibility of the Benefit Administrator to provide administrative clerical support, including but not limited to scanning, data input and processing, sorting information according to guidelines and answering questions for the Human Resources Department while maintaining strict confidentiality, a high level of integrity and providing exceptional customer service to all employees. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).


Responsibilities
• Greet and assist visitors in a prompt and professional manner; ensure that an approachable and welcoming demeanor is exhibited on a consistent basis.
• Answer telephone, screen and transfer calls accordingly; exhibit exceptional telephone etiquette skills and maintain proper and consistent messaging.
• Assist and respond to questions and concerns from the employees in person, email and telephone.
• Maintain a positive and professional rapport with all Department Heads / Managers and employees.
• Maintain a high level of confidentiality with all tasks. Ensure that all employee personal health information is properly secured and in compliance with HIPAA at all times.
• Respond in a timely manner to all assigned tasks; have a strong sense of urgency and focus on prioritization of tasks. Escalate issues as needed to the Benefits Manager.
• Provide employees with FMLA Intermittent Leave forms and information as needed.
• Collect and process FMLA Medical Certifications and Rights and Responsibilities documentation in correlation to internal guidelines.
• Track incoming FMLA requests on Application Log and send out denial letters to employees.
• Scanning all FMLA Forms, Benefit Forms from employees and returned receipt envelopes into employee files.
• Prepare New Hire Benefits Orientation packets.
• Audit weekly Unprocessed Life Events report for accuracy.
• Monitor New Hire / Termination / Transfer Log to ensure benefits follow employee's that may have transferred to another position or within Landry's Corporation.
• Send benefit packets to employees who move from PT to FT.
• Maintain the Benefits Log showing status changes.
• Enter termination information in HR Connect to generate COBRA notices.
• Assist the Benefits Manager with the administration of employee benefits in all company operations.
• Assist employees in completion of all benefit enrollment forms for medical, dental, vision and voluntary coverages.
• Maintain and make accessible all benefit forms for employees.
• Complete Loss of Time, Union Disability forms and fax to appropriate company in a timely manner.
• Complete Medical Support Notices upon receipt.
• Perform mail duty on a weekly basis or as needed.
• Perform other duties as assigned.


Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and ability to effectively articulate information.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Ability to work in a fast paced information with intermittent distractions while maintaining effective focus on work tasks.
• Extensive knowledge of computers including Microsoft Office applications preferred.
• 1 year of Human Resources Benefits experience.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.


Pay Range

USD $25.00 - USD $25.00 /Hr.
Tipped Position

This position does not earn tips