Practice Nurse Supervisor - Delmar Family Practice

Practice Nurse Supervisor – Delmar Family Medicine – Slingerlands, NY. The Nursing Supervisor provides day‑to‑day coordination of the clinical activity within the department to ensure smooth operation of the practice, including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. The supervisor works collaboratively with physicians and administrative staff to provide continuity and access to care and ensures regulatory compliance, provides education, and acts as a liaison between clinical and administrative staff. Patient Satisfaction Assesses patient feedback and acts as a liaison to ensure patient satisfaction while protecting the welfare of the Division, Department, Practice and Institution. Investigates and addresses patient complaints with the support of the Practice Coordinator and Nurse Manager. Trains and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible. Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/training when necessary. Operations Collects and manages clinical‑related stoplight reports and addresses clinical issues within the division. Monitors staff performance through consistent measurement, recommends opportunities for improvement, initiates training or corrective actions, and focuses on the improvement of staff abilities. Directly supervises all clinical support staff by being physically present intermittently at the site during business hours and remains reachable to address staff questions or emergencies after hours and on weekends. Coordinates daily workflow of clinical staff, delegates daily tasks to appropriate clinical staff and ensures completion of these tasks. Ensures staff is knowledgeable about institutional resources, policies, and procedures, and can share and communicate this information effectively. Maintains effective communication with staff in a timely and efficient manner by coordinating, facilitating, and documenting staff meetings with clinical staff. Ensures that medical equipment functions properly and understands the process to manage failure as needs arise. Works with division physicians, administrative staff, and the nurse manager to ensure compliance with The Joint Commission and any other governing regulatory authority. Participates in Environment of Care Surveys with the Practice Manager. Reviews and maintains OSHA and SDS compliance manuals. Orders and stocks supplies and medications as needed for clinical areas, maintaining inventory records to ensure fiscal responsibility within the division’s budgetary constraints. Maintains tracking logs—i.e., refrigerator temperatures, QC checks for CLIA‑waved testing, medication samples, emergency medications. Supports all clinical needs as staffing demands arise, including but not limited to: assisting with telephone triage, administering medications, providing direct patient care, assisting providers, task completion, medication prior authorizations, and prescriptions. Qualifications Associate’s Degree in nursing – required. Bachelor’s Degree in nursing – preferred. Demonstrated leadership and clinical competence – required. 3–5 years of experience – required. Excellent verbal and written communication. Knowledge of word processing and MS Excel. Experience with electronic health records – preferred. Strong problem‑solving skills with a desire to learn, investigate and use good judgment. RN – Registered Nurse – State Licensure and/or Compact State Licensure. Current NYS Licensure upon hire – required. BCLS – Basic Life Support. Upon hire – required. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr Albany Medical Center