Representative, New Business Support - Life

New Business Support Associate

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This is a hybrid role based in Columbus, Ohio, requiring on-site presence at least two days per week. The working hours for this position will be 10:30am-7:00pm EST. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Processing new life insurance business quickly and efficiently, while providing an exceptional customer experience, requires creativity, top-notch communication and attention to detail. If you thrive in a fast paced, constantly evolving environment, where you can work independently and as a team member, we want to know more about you! We are seeking a motivated and detail-oriented New Business Support Associate to join our Life New Business team. In this role, you will provide essential support to ensure the smooth processing of new life insurance applications and policies. This is an excellent opportunity for someone looking to start their career in the insurance industry and gain valuable experience.

Key Responsibilities:

• Assists with the processing and customer service of new life insurance applications, including data entry, document verification, and agent calls.
• Communicates with clients and agents to gather necessary information and resolve any application issues.
• Maintains accurate records and update internal systems with application status and client information.
• Collaborates with underwriters and other team members to ensure timely and accurate processing of applications.
• Provides exceptional customer service by responding to inquiries and providing updates on application status.
• Assists with administrative tasks such as filing, scanning, and organizing documents.
• Participates in training sessions and team huddles to stay updated on company policies and procedures.
• Participate in team meetings and Lean continuous improvement initiatives.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager

Typical Skills and Experiences:

Education: Bachelor's degree in business, finance, actuarial science, or a related field preferred.

Experience: 1-2 years' experience in processing or customer service type work preferred.

Knowledge, Abilities and Skills:

• The product and system restrictions for when application details are missing or hard to read.
• Ability to de-escalate agent issues and handle accordingly.
• Ability to properly identify and sort complex firm/agent submitted completed application documents.
• Expertise in identifying unique agent/firm/payment relationship connections.
• Ability to use internally maintained systems and databases.
• Ability to identify correct external firm and internal sales partners.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Non-Exempt (eligible)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits: We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.