Customer Support Specialist

Job Title: Customer Support Representative Location: Columbus, OHPay Rate: $19.17/hourWork Schedule:Remote Training: 4-5 weeks of fully remote trainingIn-Office: 5 days per week after trainingHybrid Schedule: After 6 months, transition to 3 days in-office and 2 days remoteKey Responsibilities:Respond to incoming calls regarding brokerage accounts with accuracy and professionalismAssist clients with Brokerage Cash Management products and servicesSupport customers with online account access, website navigation, and mobile app usageHandle general account inquiries, financial questions, and service-related requestsMaintain high service standards and achieve performance goals in a fast-paced environmentCollaborate with team members and adapt quickly to process or system changesQualifications:College degree or previous contact center experienceStrong communication and customer service skillsAbility to multi-task while maintaining attention to detailComfortable working in a dynamic, team-oriented financial service centerBenefits InfoRussell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.