Marine Service Advisor

Job Description

Job Description

Marine Service Advisor

Full-time 

Starting at $50,000 with earning potential.

For more than 60 years, the Vern Eide name has stood for honesty, integrity, and exceptional customer care in the Sioux Falls region. Built on a foundation of trust that began in the early 1960s, the Vern Eide philosophy — known as the Eide Effect — continues to guide every part of our business today, including the marine industry.

Soo Sports at Vern Eide Marine brings that same customer-first commitment to the water, offering one of the region’s strongest selections of boats, pontoons, tritoons, fishing boats, and marine service — all backed by a legacy that spans six decades. We’re looking for a Marine Service Advisor to be the connection between our customers and the service department. If you enjoy working with people, staying organized, and helping customers keep their boats running their best, this could be the perfect opportunity for you!

Benefits: 

Vern Eide Motorcars is committed to providing our employees with a comprehensive benefits package, including:

• Air-conditioned facility
• Medical, dental, and vision Insurance
• Life insurance 
• Flexible Spending Account (FSA)
• 401(k) retirement plan with an employee match
• Employee stock ownership plan (ESOP) to share in the company's success.
• Paid time off and holidays
• Employee Referral Program
• Employee discounts on boats, off-road vehicles, motorcycles, tractors, and new and used vehicles
• Friendly and supportive work environment
• Employee Assistance Program (EAP)
• Wellness program to support overall well-being
• Onsite Gym

Responsibilities:

• Greet customers and assist with service questions and concerns.
• Listen to customers, document service needs, and gather information to help technicians diagnose issues.
• Prepare service estimates, explain recommended repairs, and obtain customer approval.
• Communicate repair updates, timelines, and additional service recommendations to customers.
• Coordinate with technicians to keep repairs moving efficiently.
• Review completed work with customers and ensure a positive service experience.
• Maintain accurate service records, work orders, and customer information.
• Help keep the service department organized and running smoothly.

Requirements:

• Must be very personable.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and a team-focused attitude.
• Interest in marine, boating, or powersports equipment.
• Previous customer service, service advising, or marine industry experience is a plus.
• Must be 18 years or older.
• Valid driver's license and a good driving record.
• Dependable, positive attitude with a willingness to help wherever needed.

If you enjoy building relationships, solving problems, and delivering a great customer experience, we’d love to hear from you! We are an equal opportunity employer.