Host/Hostess | Glenrosa

Now open at Grass Clippings at Rolling Hills in Tempe, Arizona, Glenrosa Restaurant brings authentic Sonoran cuisine to life in a beautifully renovated space. Our team delivers an exceptional dining experience through bold flavors, warm hospitality, and a vibrant, welcoming atmosphere.

We're proud of what we've built and continue to grow a passionate team that cares deeply about guest experience and service excellence.

This role creates the first and lasting impression of Glenrosa's friendliness, professionalism, and high standards. The Host greets Guests upon arrival, manages wait times and reservations, maintains an organized waiting list, escorts Guests to their tables, and offers a warm farewell as they depart. Throughout service, this position stays attentive to Guest needs, monitors restaurant flow, and communicates effectively with leadership to ensure a seamless dining experience.
Essential Duties:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Assigns server sections for the shift. Supervises side work and ensure completed lists of set ups of all stations before departure of service staff.
• Maintains reservations, takes incoming telephone calls, notes reservations and special requests by guests.
• Remains knowledgeable of all menu items, prices and general service procedures.
• Issues dining charges by verifying orders and totaling bill for to-go orders. Tenders payments for ToGo orders.
• Responsible for standards of appearance and cleanliness in all service areas and ensures restrooms are clean, stocked and orderly.
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
• Checks all tables daily, before and throughout service to ensure proper settings.
• Assists with side work and/or assisting service staff with bussing tables, taking cocktail orders, etc.
• Works with servers, kitchen and bar staff before, during and after meal service periods to execute a "Guest Comes First" approach.
• Communicates guest requests and concerns to the department manager.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Minimum Requirements:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be upbeat, outgoing and positive and possess a strong ability to multitask.

Preferred Requirements:

• 1+ years prior experience preferred
• Proven exemplary customer service skills
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment

Physical Demands:

Frequently stands, walks, talks and hears. Occasionally sits, reaches with arms and hands, tastes, smells, climbs, balances, stoops, kneels, crouches or crawls. Occasionally uses hands. Regularly lifts up to 10 pounds. Works in indoor and outdoor weather conditions. Noise level is moderate to elevated.

Certificates/Licenses:

ServSafe Certified (Food Handler & Alcohol) or TIPS equivalent.
Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Must be able to carry natural conversation with Guests without sounding scripted or intrusive.
• Meets state age requirements for handling alcoholic beverages.
• Working knowledge of POS and reservation system/applications.
• Working knowledge of Microsoft Office applications.
• Attention to cleanliness and safety.
• Must have legible handwriting.
• Patience and customer-oriented approach.
• Must be able to read menus.
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.
• Must be able to clearly communicate Guests' needs to Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to Guest requests.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.