Assistant Account Manager Salinas, CA

Assistant Account Manager Salinas, CA

EXEMPT: No DEPARTMENT: Account Management DATE: 2025 REPORTS TO: Account Director SUMMARY: Provide day-to-day support to Account Managers and Customers as a member of the Account Management Team. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as may be assigned: CUSTOMER SUPPORT Assists the Account Managers to provide day-to-day customer support; troubleshoots customer issues Processes order changes and updates Processes orders as needed, including checking notes Dispatches carriers Communicates order discrepancies Sends pre and final manifests (order confirmations) Handles transportation and dispatch issues Processes credits, rejections and protections Contributes to process improvement as opportunities arise. Assists in other ways, problem solving, as needed GENERAL REQUIREMENTS Establishes and maintains effective channels of communications with co-workers and business contacts Possesses knowledge of clerical/administrative practices with a high level of skill in customer support Is organized, self-motivated, enthusiastic, dependable, detail-oriented and driven by excellence Is able to adjust tasks in accordance with changing deadlines and priorities Maintains a belief in working as a supportive and cohesive team QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Minimum 2 years college preferred. COMPUTER SKILLS Must be computer literate with personal computers with the ability to quickly learn company software

JOB TITLE: Assistant Account Manager Page 2 of 2 LANGUAGE SKILLS Ability to respond to basic inquiries from the public, co-workers and business affiliates; ability to read and write accurate memos and correspondence MATHEMATICAL SKILLS Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations REASONING ABILITY Ability to define problems, establish facts and apply company policies and procedures GENERAL JOB PERFORMANCE STANDARDS Employees must meet the following general job performance standards: Quantity of Work – Accomplishes an appropriate volume of satisfactory work under normal conditions. Quality of Work – Consistently demonstrates accuracy, thoroughness, neatness and dependability Timeliness – Completes assignments on or ahead of schedule. Ability to Learn New Duties – Interprets and learns from new situations. Teamwork – Builds an environment that fosters teamwork through positive and supportive cooperation Job Commitment – Performs expected and unexpected tasks; demonstrate tenacity in completing tasks. Attendance & Punctuality – Shows daily ability to be at work at scheduled time, including returning on time after breaks, meal periods and other authorized absences from work. WORKING CONDITIONS - The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ENVIRONMENT Approximately 95% of the time performing job duties is spent indoors, within a standard office environment. Approximately 90% of the time is spent on the computer and telephone. Noise level in the work environment is usually moderate. PHYSICAL DEMANDS Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; key (i.e., computer, calculator, telephone) MACHINES, TOOL AND EQUIPMENT Occasionally: copier, fax, and 10-key calculator Continuously: writing instruments, computer and telephone