Salesforce Administrator

Salesforce Administrator

At Innovative Captive Strategies (ICS), we help organizations take control of their risk through customized captive insurance solutions that drive long-term value and business success. We're seeking a Salesforce Administrator to support and enhance our Salesforce platform, ensuring it remains a powerful tool for collaboration, client engagement, and operational excellence. This role is ideal for a proactive problem-solver who enjoys optimizing business processes, empowering users with technology, and partnering across teams to deliver impactful solutions. As part of a growing and innovative organization, you'll have the opportunity to make a meaningful impact while helping shape the future of our technology ecosystem. This role will sit in Waukee, Iowa and is not a remote position.

Essential Responsibilities:

• Assist in the daily administration and support of Salesforce including roles, profiles, permissions, public groups, OWD, and sharing rules.
• Manage Salesforce configuration changes, including (but not limited to): object and field creation, page layouts and lighting pages, record types, custom settings.
• Troubleshoot and resolve user issues and provide timely support
• Monitor End user Adoption and propose ideas to further drive adoption.

Qualifications:

• Education: Bachelor's degree in computer science, information systems or a related field preferred.
• Experience: Minimum 0-2 years' Salesforce experience. Salesforce Administrator Certification preferred.
• Skills: A desire for further learning of the Salesforce Platform is essential. Must possess ability to apply common sense understanding to carry out instructions and to deal with problems involving several concrete variables in standardized situations.
• Technical Competencies: Invests in developing technical knowledge to understand business needs, make informed decisions, and deliver effective technology solutions and processes. Demonstrates strong problem-solving skills by efficiently identifying problems, leveraging resources to determine root causes, and proposing and implementing solutions or improvements.
• Must be able to be on-site in Waukee, Iowa

Why Join ICS

Innovative Captive Strategies offers the opportunity to work in a collaborative, growth-focused environment where your expertise directly impacts clients' long-term success. Team members gain meaningful exposure to carrier partners, innovative captive solutions, and complex insurance strategies while continuing to build their professional skills. ICS values integrity, teamwork, and continuous learning, empowering employees to contribute, grow, and make a measurable difference.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee's unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn't love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.