Service Engineer

Service Engineer

Requisition ID: 4672 Location: Knoxville, TN, US Work regime: Full-Time Kind of contract: Open Ended Contract Life at IBA At IBA, we're not just building technology - we're shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives. For almost 40 years, we've been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we've helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. Our expertise spans four dynamic business lines: Proton Therapy – delivering next-generation precision treatment Radiopharmaceuticals – supporting oncology care with premium services and equipment Dosimetry – ensuring safety and quality in medical equipment Industrial Accelerators – advancing technology for medical and industrial use Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world's top oncologists, engineers, and scientists to deliver life-changing solutions. If you're driven by purpose and eager to make a real impact, you'll find your place here—where innovation meets meaning. Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Mission We're looking for a hands-on Engineer to install, operate and maintain our cutting-edge Proton Therapy System (PTS). You'll troubleshoot issues, perform routine and corrective maintenance, support hardware/software testing, and contribute to system upgrades and inspections. Your work will directly support clinical operations and global system performance.

Challenges we trust you with Document system symptoms, troubleshooting activities, root cause findings, and corrective actions accurately to improve knowledge sharing and reduce future downtime. Build trusted relationships with clinical staff by serving as a dependable technical advisor, providing expertise, clear communication, and responsive support throughout the treatment day. Become an integral member of the local service team by sharing knowledge, supporting teammates during critical situations, maintaining operational flexibility, and contributing to a positive, collaborative work environment. Represent the company professionally as the primary technical point of contact for the customer site. Balance technical expertise with empathy and professionalism when supporting clinicians during high-pressure patient care situations. Operate, maintain, and optimize the Proton Therapy System throughout all phases of deployment, including QA, EHS, development, testing, validation, and clinical operations. Troubleshoot complex electrical, mechanical, software, and integrated system issues. Partner with Engineering and R&D to identify opportunities that improve equipment reliability, serviceability, usability, and overall clinical performance. Perform preventive maintenance, corrective maintenance, system upgrades, and scheduled inspections. Communicate system status, risks, and recovery plans clearly and professionally to customers, leadership, and internal support teams. Support hardware and software testing while minimizing disruption to clinical operations. Participate in unit, integration, validation, and acceptance testing activities. Mentor new team members, subcontractors, and field engineers while fostering a culture of continuous learning. Train customers on the safe, effective, and efficient operation of the Proton Therapy System. The incumbent must successfully pass the Oral Board examinations within the first 12 months of employment to remain eligible for this role. And you are also Passionate about improving patient outcomes through exceptional technical service and customer support. Customer-focused with a proactive, solution-oriented approach to building long-term relationships. An exceptional communicator who can translate complex technical issues into clear, confident guidance for clinical users. A trusted partner who builds credibility through professionalism, responsiveness, and sound technical judgment.

What we value You have: A Bachelor's degree in Engineering. Relevant technical experience in electronics/electrical system troubleshooting, mechanical system design and repair, and operations of large systems. The ability to work autonomously on well-defined tasks.

Compensation and Benefits IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family. Approximate Salary Range: $78,000 - $103,000 Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards. Core Benefits (100% employer-paid): Life & AD&D Insurance (1x annual salary) Short/Long-Term Disability (80% / 60% of pay) Medical, Dental, Vision premium subsidies Health Savings Accounts / Health Reimbursement Accounts contributions Wellness incentives (up to $500/year) 401(k) match (up to 4%) 10 weeks full paid Parental Leave Paid time off: 7 personal + 10 PTO days (first year) Tuition reimbursement & development support Emergency travel & employee assistance Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.