Field Service Operations Manager

Field Service Operations Manager This is an exciting time to be joining Delta Star! We are Delta Star! The largest, American-owned medium power transformer manufacturer in the United States and the premier manufacturer of mobile transformers and mobile power substations in North America. We are an industry-leader that has harnessed the power of electricity to reliably connect you to an essential part of modern-day life. Giving you the peace of mind you deserve to go out and make the world a better place! Summary Delta Star Inc. is seeking a strategic, people-focused, and operationally minded Field Service Operations Manager to lead the day-to-day operations of our Field Service business. If you excel at guiding teams, building efficient workflows, and driving operational excellence across a dynamic, multi-location environment, we want to hear from you! What You'll Do As the Field Service Operations Manager, you'll oversee all operational functions within the Field Service Operations teamensuring safety, quality, and efficiency across every project. You'll lead and develop staff, strengthen processes, partner closely with sales teams, and implement strategies that elevate performance and customer satisfaction. A Day in the Life Your day will be a combination of team leadership, operational planning, and strategic problem-solving. You'll manage technicians across multiple locations, review performance metrics, address operational challenges, and ensure work is completed safely and efficiently. You'll collaborate with sales teams to validate project feasibility, act as an escalation point for urgent customer needs, and continuously identify opportunities to improve workflows, reduce costs, and boost quality. Specific Duties Lead, mentor, and manage Operations staff across multiple locations, including remote employees. Oversee hiring, onboarding, task assignment, training, and performance evaluations. Develop and implement operational strategies, goals, and schedules. Identify and resolve operational issues; respond to emergencies and implement corrective actions. Analyze processes and design improvements that enhance productivity, safety, and quality. Track and report KPIs; analyze operational data to support strategic decision-making. Manage operational expenses, identify cost-saving opportunities, and support budget oversight. Monitor and maintain compliance with safety, testing, and quality standards. Partner with sales teams (Proposals, RSD, Reps, etc.) to ensure accurate and achievable quotes. Serve as the escalation point for sales and operations on customer-related matters. What We're Looking For We're looking for a driven, collaborative leader with strong electrical substation expertise and the ability to motivate teams, solve problems, and advance operational excellence. Position Requirements Bachelor's degree in Business, Finance, Engineering, or a related field. Five years of relevant experience required; 7+ years preferred. Strong background in electrical substation maintenance with an emphasis on medium-voltage power transformers. Understanding of electrical substation testing, safety standards, asset management, and life-extension practices. Skills & Competencies Demonstrated ability to lead and motivate diverse teams across multiple locations. Strong analytical skills with the ability to interpret data and drive informed decision-making. Excellent project management and organizational abilities; able to manage multiple priorities. Exceptional written and verbal communication skills for both internal and customer-facing interactions. High proficiency in Microsoft Office applications. Positive, team-oriented mindset with a willingness to help wherever needed. Key Performance Indicators (KPIs) Operational efficiency and on-time project execution Team productivity, training, and performance outcomes Safety and quality compliance across all field activities Cost management and achievement of budget targets Quote accuracy and alignment with operational capabilities Effectiveness in resolving escalations and customer concerns Why Join Us? At Delta Star, you'll be part of a supportive and forward-thinking team that values professionalism, efficiency, and exceptional service. We offer a comprehensive benefits package to support you and your family, including medical, dental, vision, life, and disability coverage. Our retirement offerings vary by location but include employer contributions to retirement plans, an Employee Stock Ownership Plan (ESOP), and a corporate bonus plan. You'll also enjoy paid time off, sick pay, floating holidays, and access to programs such as flexible spending accounts or similar consumer benefits. Additionally, we provide education assistance to help you grow in your career. At Delta Star, we're committed to helping you thrive both personally and professionally. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO Statement Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.